Domino's Pizza - Ware

One of the better outlets I have tried in the chain. On collection found the staff friendly and efficient although they do change on a regular basis. On delivery the drivers always cheerful and a quick service (I order on line) Never had a problem

Might have been tempted to give a 5* rating but being partly Italian myself and eaten pizza in Italy (Simply the Best pizza in the world) I couldn't.

Recommend

Absolutely shocking service. Ordered some pizzas tonight and was quoted 47 mins for delivery. I called the shop after almost an hour and was told it would be at least another 1.5 hours before delivery. The manager was very unsympathetic and stated that they had no control over the online ordering system that quoted the expected delivery time. How ridiculous is it to have wait over 2.5 hours for a pizza. Fortunately Papa Johns saved the day and they were almost half the price. Papa Johns from now on.

Pizzas/sides took a long time to be delivered. The driver didn't look happy or even tried to smile. The food was all undercooked and cold and we had to put into our own oven. Won't be rushing back

My son ordered a Pizza meal for me , the time given for delivery was 30 mins , order arrived 1hr 10 mins later . The pizza was cold , chicken strips were good , but no Diet Coke that should have been delivered with the order . I called the Ware Domino’s and was told they were short of drivers and that a manager would call to arrange a free of charge replacement or a voucher . Still waiting for the call …

Honestly, should of known better. Do not order from these if you want your pizza hot or on time.

This is now the third time in a row I’ve had this experience with this specific store in Ware. Order my pizza via the app, given a 30 - 35 min delivery time. At 45 mins I decide to call and I’m greeted on the phone, explain what’s gone on and I’m questioned if I’ve got the delivery time from the app… I explain that I had where I’m then laughed at and told never to believe what’s on there. I ask how much longer, lots of noise gesturing before I’m finally told probably another 30 mins due to only having one driver but my Pizzas ready and sitting there.

Pizza finally turns up after 90 minutes, stone cold with zero apology or acknowledgement. That’ll be the last order from me, a number of other places to order Pizza from in Ware that’ll I go in future.

Ordered from this branch at 7pm for delivery.
Phoned the store at 9pm just to enquire about the order. Was told that its on it way and that they were understaffed. No issue I can wait a bit longer. 10:30 pm, I phone again asking for a refund. Was told the driver was out for delivery with the pizza. After a few back and forth discussions that this was not OK it was agreed that I would recieve a refund and that it would take 7 days to process. No issue. I was asked to explain this to the driver, who never showed up. Just figured that the store informed the driver not to come and that it had been cancelled. We are now a couple of weeks later and the refund has not been processed. The issue is not the money. The issue is the lying to the customers and just a massive waste of time. I'm not angry, I'm disappointed.

Amazing pizza always been a fan of dominos and this place did not disappoint. Customer service girl Olivia was very helpful and friendly and delivered a first class service. Would 100% recommend and was majority down to the excellent standards of customer service which were displayed.

Can't beat Domino's. We've always had fast, friendly service here.
Edit April 2021: We have pizza from here about 4 times a year and always have good service, with friendly delivery people and hot, fresh pizza, and always on time or in good time when though we live on the outskirts of Ware Rural. Can't fault the service.