Domino's Pizza - Durham

Very disappointed!
I have been broken down outside the Durham north road branch for almost 5 hrs waiting for RAC.
I have bought food from them earlier.
Just asked if I can buy a drink from them (the counter closed at 10.30, but deliver until 2am)
Told no, but told I could order one for delivery (delivery is £1.50)
Staff tried to help (thankyou), manager said no.
I am right outside your door.

Called in on Saturday teatime,great service,great pizza,Evey time,good quick pizza,not badly priced as a treat.

Asked for one pizza. they put it down as 2 pizzas and charged me for both. asked for a refund and was asked for my email and phone number. they told me it would take 3-5 days. 3 months later i still haven’t got the money back. went back today and ordered online. the app said the pizza was ready but when i went inside to collect they told me it would be another 20 minutes bevause they made a mistake and had to remake it. no apology or anything just told me to come back later. disgusting service on both occasions! will not be returning! if i could give 0 stars i would.

Ordered pizza tonight, 2 pizza's when they arrived my pizza was totally wrong, I ordered Meatlicious and specified ni barbecue sauce which I hate, hate even the smell of it, what they sent was pepperoni with loads of barbecue sauce, so we put my partners pizza in the oven, rang them, said they would replace it which was fair enough, second pizza arrived, was a meatilicious but with barbecue sauce, rang again, said they would replace it, after a wait, rang again they said it was just coming out if the oven, I said ok, just cancel it and refund, they can't refund apparently you have to e mail to request refund, 2 minutes later the pizza arrived, despite it apparently just coming out of the oven, they also sent a side WITH A POT OF BARBECUE SAUCE ! As it was now 9pm it was far to late to eat a pizza so I sent it back! Such incompetence!

Once again tonight, ordered pizza, app said out for delivery, didn't arrive, called them, they claimed the driver was stuck in traffic (highly unlikely) , eventually arrived, not in a hot box or bag, all food cold! Inedible! Called Domino's, highlighted the issue, their response ... send an e-mail!

Great customer service ... NOT!

Rubbish. I’ve ordered 6 times this past months 3 times food hasn’t turned up not once got a refund

My husband got two pizza for collection when I opened mine texas bbq it was covered in black burned bits left in the oven to long I rang the manager to be told he doesn't think I know what burned looks like no apology nothing

Rubbish! I waited for an hour in the store.just 7 pairs of chicken wings, dose it take this long? The staff was very slow very deadheaded!!!!!!

This Domino used to be brilliant. Not any more.
Charge for delivery.
Delivery is always slow.
Never any deals.
I ended up with a thin crust pizza and paid for double cheese, this doesn't even look like single cheese. Over proofed dough to top it off.
I won't order again here.