Domino's Pizza - Cardiff - Cardiff Bay

I ordered a food after a long work day, used the app which told me the driver had 2 orders, I live in a block of flats so I went down to meet the driver as it said he was 2 minutes away, I proceeded to wait 10 minutes outside only for the app to pop up saying my food had been delivered, tried ringing the store twice got through on the 3rd time only to be spoken to extremely rudely over the phone by the member of staff saying I didn't answer my phone when the driver called, which they didn't as was stood outside the entrance and would have seen any cars coming into the car park. Really disappointed in the customer service, and after waiting almost an hour in the first place just not really what I'd expect for the money I paid.

First of all this isn't the first time our order has been disappointing.

Order for delivery - got told the driver will be 5 mins so waiting outside to collect it. Unfortunately, the driver went back to the store and said it was delivered. Called the store for them to say the driver took it back for some reason and took an extra 30mins on top of the previous time (1 hour all together). Once delivered, the order was completely wrong. One of the pizza toppings was wrong, the other pizza some slices were upside down spoiling the whole thing and both were cold. Garlic bread was cold and not sliced like it normally is and chicken not well presented and cold also. It seemed when the driver took it back to the store they did nothing to it but left it on the side till it was ready to deliver again. Poor customer service. Thank you for the refund but really not good enough.

Been ordering for years from this store. Always on point with deliveries. Pizza and sides always tasty + drivers all very nice ppls:)

collected a pizza which was tasteless, had 2 slices and then binned it, woke up 8 hours later with the worst food positioning i’ve ever experienced, disgusting and clearly they’re doing something very wrong in that kitchen! avoid!

The pizza was not nice and I had really bad diarrhea and sickness its a no for me and staff was rude

Typical dominoes menu, good service, arrived hot.

Usually I don't like dominoes pizza as the ones here are rubbish but the one I had last night was amazing .

Took 3 hours still did not come the lovely Manager Shanada or Sinead or whatever decided not to answer phone. And not give refund, and two hours in -the food was on the way with me living a 5min away took an Another hour to contact ask where is it. Then she BANNED ME OH NO, like freaking really you think I will flipping order again. I really dont know how are you not fired ! Disgraceful behavior, choke on my pizza 😂