British Heart Foundation Furniture & Electrical

Not so good work at your Norwich Furniture store today.

I have bought quite a few items from them in the past, as well as recommending other people to the store. I will no longer be shopping there and will tell my friends the same.

I asked if they could hold a sofa and two armchairs for an hour or so as the wife wanted to see them before we bought, and was quite rudely told that you are not allowed to do that. Seems a shame as that's a lost sale.

Oh, and your "fast" delivery service? 5 days does not constitute fast for an item that is on the shop floor....

Thank you for the delivery. Really appreciate you not knocking on my door and leaving the furniture in the garden for us to put in the house ourselves which has resulted in a ripped kitchen lino in our rented property. No deposit back for us. I could have been a frail old lady wanting that furniture who has no help. It was 2 reasonably not strong females who couldn't pick up the wardrobe easily. Ripped floor with dirt because of the dirt from the garden. Really disappointed.
Great prices though the store staff are amazing. Delivery service can be improved. Greatly.

Absolutely awful service from Caz Lewis, they showed me a futon - sofa bed. And we agreed that i will llook around and come back later, if cant find anything, lady named Caz promissed to keep it. I returned back to the shop in less then an hour and they told me that product is sold to smeone else. When i was disappointed, they told me that they dont reserve anything. And there is nothing they can do. With their smiles on their faces proudly said they are in training and thats why they make mistakes. Absolutely horrible service and arrogant staff (Coz and Lewis) treating people like dirt

Current management is an appaling, based on past experience with the current store manager. I was called not "fit to work here", amongst other insults. I think this is hypocritical given that the current manager cannot control his own temper. I fail to see how he can properly manage the store. I am currently banned from entering the store, but I don't see any reason to ever come back here, let alone buy anything from it.

Spent over a week waiting for a furniture collection only to be refused because it was too large. I wouldn't have minded but I stressed to the lady who booked the collection it was a large item of furniture and she wasn't bothered. Neither was she interested in me giving her dimensions. A waste of my time and the driver's!

Always set out well and can have some really good bargains in store, we purchased a upright armchair, it was clean tidy and comfortable it was also a very good price, its closed at this time due to lockdown which is a pity as I've seen another great bargain.

The one in Norwich castle meadow sells furniture, they have a great selection of items

Amazing staff, amazing range and very busy store. 90% of prices are amazing and the odd few are OTT.