Hays Travel Sittingbourne

Booked a holiday in the Sheerness branch and was quoted a price but when we returned an hour later we were told the price had dropped by £75 and paid in full. The next morning we recieved a phone call saying the price was wrong as they hadn't added on the cost of the luggage and we as customers should of realised that as that's why the price had dropped.
Was spoken too very rudely and couldn't get a word in as she kept interrupting me.
Said let's just cancel the holiday but was told we would lose the full payment.
Won't let this ruin our holiday but WON'T EVER BE BOOKING WITH HAYS AGAIN.
Very poor customer service.
It's very easy to see why Thomas Cook went bust in the first place with their lack of customer care.

Hays Travel agents Sittingbourne look after you very well they can match online holidays
The Team Chris Manager Grace assistant Manager & the rest of the team look after you give a personal service too
I book all my holidays with them now !
Highly recommend

Brilliant service! Big shout to Chris!

Good service the man who works there was very helpful

Always had Great service

Booked with Hays in Oct for week in Santorini for my hubby's 50th , everything we wanted all aspects of travel were superb, private transfers were perfect and well organised . Deffo be booking with Hays again. Thank you .

Perlight and welcoming, done everything for me. Totaly happy with them. Would recommend.

The person who served us knew nothing so we had to wait forctge manager to be free to help