Monkhouse Schoolwear Specialists

An utter shambles. What a disgrace to be called a business.
A constant disappointment every time we call we have been waiting for over five weeks for jumpers for my son on the website you can’t see it listed in that size you have to phone up and every time we do we are promised by the sale staff that it has been ordered and that will be out this has happened on a number of occasions now and still we do not have the jumper.

Can’t believe this business has won the contract for school uniforms I suggest that going forwards it gives up regards Paul and Emily

PS if I could’ve given zero stars than I would have

Went and got all my daughters uniform ready for September and they were amazing and very helpful, one happy mum and very happy daughter that can't wait to wear it :)

another lovely experience with School Togs. Ordered online, they finally advise if items are in stock. Got the order and they changed the sizes. Got same size of items i had and new ones are much smaller. Went to the shop and they refused to refund or swap, said online purchases have to be returned and a i would need to make a new purchase, like money is unlimited. So now i am waiting for the refund so i can buy the sizes above.plus the store couldn't give me prood of refund so lets see if ill ever get ine

I visited today to arrange my daughters and son high school uniform. After not being able to venture far due to an ankle injury it was a day I felt it was bareable to walk on. The female advisor on the door was far from welcoming and made me feel like an inconvenience with a lot of huffing and puffing. If it wasn’t for the fact that’s it’s the only school shop in Worcester I would have walked out and gone somewhere else. On a positive note the “youngsters” serving were amazing and so friendly and helpful especially Millie. Keep up the good work Millie! A smile and a friendly tone will get you far (unlike your manager).

Awful shop, terrible customer service. I do all I can to avoid having to go, prices differ online to in store, sizing is inaccurate - we bought two skirts the same size and one fitted, the other didn’t and they are extremely slow to process online refunds for returns. This hopefully will be my last visit. Awful experience

14th/01/2023 went to this shop for my daughters school uniform. I wasn't looking forward to it after reading reviews 😕 but we were treated like royalty the staff were so friendly and took care of everything the lady with bob hairstyle glasses served us and she was brilliant.

wished there was competition in school wear to buy it as would use other services. Staff not helpful. Nearly 2 months and still no sign of out of stock uniform that I ordered and paid for to be delivered. No follow up calls returned. Disgraceful service and change your suppliers. work in manufacturing yes it is slower than normal but goods are arriving and customers are kept updated regularly of any further delays not this shop.

*update 14.09,21, order arrived with half of it missing. Dispatch note details both items. Only the blazer included.*

Two years ago (pre-covid), I placed an order for click and collect. It gave me an allotted time and I duly turned up at my allotted time. Chaos reigned at the store, the queue to get into the shop went around the block (no exaggeration), there was no system to click and collect and no one was manning the C&C queue. I waited 30 minutes past my slot with no one even acknowledging me. Eventually, hearing several staff joking around in the alleyway behind the shop, I poked my head into the alleyway and asked if anyone was actually servicing their click and collect. At this point I eventually got served. But getting back to the car, we found some of our order was missing, I trudged back, only to be told to get in the queue that went around the block. I obviously declined that invitation. Service is no better this year. I ordered late in the day on 23rd August but they had no stock before end July anyway due to the supply issues everyone is facing. No click and collect option available this year. An email informs me that they decided to drop it to 'service their booked appointments safely'. To send my order will be up to 14 working days. it is day 10 and I have had no further notice of delivery date. I can however book an appointment for 1:30pm this Friday. How does this make sense if they are short-staffed that rather than getting someone to send out internet orders in a timely fashion, they would rather I book in, thus wasting my time and theirs? I really feel that the time has come that RGS opens up the competition to other school shops. As a busy working mum, I just don't have the time to work around the idiosyncrasies of this school shop. Thomas Moore in Devon sent me two jumpers by the 25th August having ordered on 23rd August - if it is in stock then snail mail 14 days just isn't acceptable in this day and age.