MCS Performance

Brought my AMG A45 through Mersea cars and the service was great from start to finish. There was nothing that was too much trouble for them. Will definitely be my first call when I upgrade again!

Me and my mum were served by Jack, and were looking for a new car for me after two of mine had been written off by other people. Jack was so helpful and answered all questions, accompanied us on the test drive and was only ever a message away via Whatsapp. I love the car, thankyou! 😄

What started as a positive purchase has turned into a very costly mistake. After purchasing the car of my dreams I noticed a few issues which were to be sorted before collection. One being water ingress in the car. I had zero reason to doubt the dealer that stated these had been corrected and collected the car. It was immediately apparent that the car still had faults so contacted the very next morning. Please bring it over and we will give it to our technicians to review, a date was booked and the two hour trip was made. No courtesy cars were given so a friend collected me whilst the faults were addressed. Suspension noise, water ingress, battery issue and whining diff. Upon collection a new battery only had been fitted??? We didn't have time to look at the other faults although we agree they are present. Can you book them into a workshop of your choice and let us know the outcome. Although annoyed I agreed to do this although wasn't happy this was now to be charged as a warranty claim. I had the car looked at and diagnosed at my expense and reported back to the dealer. This is where things went rapidly down hill until all communication from the dealer stopped. After months of being ignored no other choice was left other than contacting the finance company to reject. In short I am now £10k out of pocket and forced to buy another car to carry out my day to day business.

Summary, great people until something goes wrong and then you're on your own. The motortrade gets a bad reputation for exactly the above and it pains me. I've lost a car I love, been lied to and charged £10k for the privilege. Thanks MCS.

i would highly recommend this company for used cars and for 10/10 customer service. everyone i spoke to on the team was helpful in their own way from Peter talking me through finance, Jack for being reassuring if i had any questions and Aisha for making sure everything ran smooth from the test drive until me leaving the dealership. can’t fault them for anything and the whole transaction was smooth when part exchanging.

Bought a 2017 Golf R from Mersea Car Sales and communicated with Jacob throughout the process. Was incredibly helpful and a pleasure from start to finish, even answering my questions out of hours and making sure I was happy. Couldn't recommend MCS more.

Service from start to finish was exceptional. Jacob guided me through buying the car step by step and was as honest and transparent as they come and I hadn’t even seen the car in person. Would 100% recommend these guys to anyone!

Absolutely amazing service from start to finish. I was a bit nervous buying a car I hadn’t seen or test driven but Jacob was fantastic answering all my questions openly and honestly. I was sent walk round videos on the car as requested which focused on areas you would expect a second hand car to have issues wheels interior etc which were all immaculate. Jacob was always available to answer any questions I had. He gave me an excellent price on a trade in and offered to pick it up also. The car was delivered on time and in excellent condition inside and out and even had a full tank of fuel. What else can I say the car was a great price, fantastic condition and the service I received was faultless. I would definitely use Jacob and the team again and would recommend them to anyone for sure.
Thanks again
Gavin

So impressed with the service and experience I had with MCS Performance when I bought my car. I was buying the car without seeing it in person and Jacob was so communicative and kept me involved throughout the entire process. He sent me really detailed videos and some amazing photographs of the car, which made me feel so confident with my purchase decision. Jacob was only a message away and was so quick to respond to any question I had. The car was delivered conveniently and it arrived looking immaculate. The after sale care has been brilliant too. I cannot explain how positive the experience was and I would without doubt, buy my next car from there. Thank you so much! Victoria