Ilford Car Exchange

Adam was really easy to deal with. He was complexly honest and transparent in his dealings. He found an issue with the car I was considering told me outright, returned the deposit and worked to get a solution for me. He offered delivery of the car and was very accommodating.

Excellent service: The service that was offered by Ilford Car Exchange was brilliant. We have used this company two times to purchase our cars and would not hesitate to use them again in the future. They offer a reliable service; great knowledge and insight in the vehicles purchased and all at a very competitive price. We would highly recommend this company to anyone who is looking to purchase a quality, reliable used car.

We purchased a lovely 64 reg Nissan Juke from Ilford Car Exchange about 2 months ago.
We were served by Adam and I can tell you the service was first class. The car was delivered to my home address with a new Mot and service. We also have a 6 month warranty which we've not used but great to have it for peace of mind. Would highly recommend this dealer

Finally purchased my new car after months of searching. I have saved for a very long time for this and I am glad to say I am extremely happy with the service and the car! Adam answered all my questions promptly and thoroughly and left me feeling confident with my new purchase. Helpful and friendly service all round. Id highly recommend! Thank you very much!

What a find Ilford Car Exchange was for us. After months of searching and having to deal with pushy sales people we came across Adam. What a refreshing change. No sales pressure at all. Just a very friendly, informative and professional service. He really lets you take your time. Even on the test drive he took us out for half an hour. We bought a lovely Alfa Romeo which was delivered in pristine condition and he only took a £100 deposit and let us pay the balance after delivery. I would highly recommend them for your next car.

Very professional and trustworthy dealership. I had a problem with the wiper motor not working properly. This was 2 months after purchase but when I called them they were very apologetic and arranged with a garage near me to change the wiper motor. Based on my experience I would highly recommend them.

Bought car for daughter on 09 Sep - supplied by dealer with new MOT, carried out the same day (09 Sep) at 25548 LONDON AUTO CENTRE LIMITED. Daughter noticed slight rattling/clunking noise when driving, so booked car in for health check at Nissan main dealer - they reported cracked NSF lower suspension arm, with damaged ball joint - an automatic MOT failure. Nissan also confirmed the failed parts were in a condition that would definitely have pre-dated the MOT test.
Called seller - immediately defensive, saying we should not have gone to Nissan for check. Became aggressive and confrontational when challenged and hung up. Called seller back and was told to 'put it in writing'. Unexpected £300+ bill for daughter, which the basic warranty supplied by seller with the vehicle apparently - but predictably - will also not cover. Caveat emptor in any dealings with Ilford Car Exchange.

Noting that the seller has now posted (two days ago) yet another dishonest series of statements about this purchase, it falls on me to reply in order to correct his entirely false claims.
1. The vehicle, already confirmed as a verified purchase on other review sites, was delivered on 09 Sep - the seller was contacted on 11 Oct to inform him of the diagnosis from the Nissan main dealer - a period of 22 working days, and well within the three month warranty period he provided.
2. The seller, contrary to his claim, did NOT offer to collect the car and carry out a repair on the same day - that is a complete fabrication. The Nissan main dealer was on the south coast - it would not have been physically possible for him (or a delegated pick-up driver) to travel from Ilford to Worthing to collect the car, drive back to Ilford, repair the car (assuming he was able to source the relevant parts) and then deliver it back to my daughter on the same day - and even if had been possible, he did NOT offer that option. He informed me, in no uncertain terms on the call (which he has denied even took place on other review sites) that my daughter would have to deliver the car to HIM. I calmly explained that would not be possible as the Nissan dealer had categorised it as a safety issue, advising that my daughter (and her one year old child) should not travel in the car without it being fixed. The dealer put the phone down on me at this point.
3. The disingenuous and deceitful claim that he dealt with this 'professionally' is laughable - my attempts to ask him to explain why he sold a car to my daughter with a pre-existing fault which should have been a cast-iron MOT failure were met with a hostile and dismissive tone and attitude - it was impossible to reason with him as he was unwilling to continue any conversation, evidenced by the fact that I had to ring him back once he had cancelled the call. I was simply told to 'put it in writing'.
4. I wholly agree that any solution should be subject to reason and responsibility on both sides - on this occasion, the seller's obvious annoyance at being informed of an independently verified diagnosis by a qualified mechanic at a Nissan main dealer should have been sufficient for him to acknowledge the 'oversight' in the condition of the vehicle when sold to my daughter and to confirm that we could work towards a compromise solution to finalise the costs incurred. I was not given the chance - as already explained.
5. Since this review (and others) have been posted, my daughter has written to the seller to request that he duly considers those costs, and how he would like to see this situation resolved. He has now offered to 'contribute' £200 towards the £300+ bill - but ONLY on the proviso that all reviews detailing the 100% truthful and accurate timeline of events are removed - otherwise he will withhold that payment, which he continues to do. We have no trust or faith that he will keep to his word, so will, as a result of this experience, now be taking the matter to Trading Standards and Consumer Protection bodies.

Bought a VW Golf, was a smooth and pleasant experience. Adam was easy going and professional, wouldn't hesitate buying another vehicle from him again in the future.