Motor Match Chester

My experience with Motor Match Chester was absolutely great from start to finish! I found the car via Auto Trader and made an enquiry, within a few hours I received a thorough walk round video of the car detailing every little bit. I am amazed at how quick the process was! I went from enquiring about the car to buying it and having it at home on my drive within about two weeks! Amanda Crosher dealt with my sale amazingly and I am so so grateful for everything! I am loving my new vehicle. Thank you all very much!

Tag line: time wasters and non apologetic

To Ben Lee, you are right, you didn’t purposely waste my time, but you did it anyway due to the lack of attention on your end.

I spoke to Ben on Wednesday. Stating that I am coming from London and that I am quite peculiar about the body work. Ben offered for a video of the car but I stated that a video will never capture everything when it comes to body work, and I wanted him to give the car a good look over to let me know if there were any dents/ scuffs/ marks which are other than the usual stone chips. With this assessment I would determine if I should make the journey or not.
He has reassured me that they are an expert on distance selling during the last couple of years with Covid and the car was in pristine condition and was prepped and ready to go, of which he still made a video which didn’t actually show much of the body work where which he focused a lot on stone chips (which was something I said I was actually fine with). I then put down a deposit.

250 miles later with overnight stay, I was then greeted next morning on the forecourt of motormatch Cheshire with a very visible dent on the passenger side rear door of the XC40 I put a deposit down on.
Ben was surprised that the dent was even there and claimed he has never seen it. Both he and the management team was not willing to drop the price any further - even though he knew the first thing I asked was about the body work before I had any other questions about the car.
Severely disappointed with the whole situation, Ben didn’t have another solution, and so I was forced to walk away with a 250 mile drive back home without the purchase I was intending.

As you can imagine, the financial implication for me is that I am out of pocket with fuel and hotel for the journey, which came down to the fact that my initial and most critical question was not taken seriously or was skipped out.

I am sure motormatch might have good cars for sale, but the combination of the lack of details from the sales function and a damaged car was the combination which resulted in a bad customer experience.

A huge thank you to Shane! He went above and beyond in making sure my experience was a great one. Provided all information clearly and any questions I did have were answered really well. Sorted the majority of the paperwork before I arrived at the dealership and was a painless process from start to finish. Overall a quick and easy turnaround and I’m very appreciative of the service I received. Thank you, I won’t hesitate to return for my next car.

we were very fortunate to deal with Ben Lee and Adam who were professional and friendly. Unlike many in this profession, Ben was not at all pushy and allowed us time to consider our own decisions. Would definitely recommend and also found the car prices very competitive 👍👏👏

Car so far is great except some minor issues. Like LED at drivers door not working has on windscreen chip-stones. Other than that car drives good.
Salesman was Ben Lee at Chester branch he is very friendly person.
Will recommend definitely to all my friends and family to go and check cars there from London.

We just picked up a new car for my wife. We were looked after by Shane Clark, who did an excellent job.

Professional, friendly and knowledgeable throughout, he put together a competitive deal that worked for us including our Part Ex. He made himself available to answer queries during the preparation phase, which he did with a confidence that left us reassured. When it came to picking up the car, he took his time to walk us through what seems like a huge amount of paperwork compared to years gone by, although thankfully it was all digital, even going as far has helping us register the car with the DVLA and purchase its road tax.

We usually buy from local family dealers, that we have established relationships with, not usually from larger multisite operations, so this was a little out of our comfort zone.

Fingers crossed that the car is as good as our first impressions, Shane thanks for the great experience!
KR
GK

PS Shout out to Shane's colleagues for their care and attention to our pup Ava and the way they looked after us for the couple of minutes that we waited for Shane, thanks guys!

Absolutely fantastic customer experience. Professional, friendly and polite throughout the whole process. Was made to feel comfortable and at ease. Everything explained clearly and always happy to see you on return. Vehicle is stunning and amazing. Couldn't have chose a better place or vehicle.

Thank you very much, Ben and Emma

James was very personable and great to get along with, in fact it was his personality that made me want to buy a car from him and Motor Match. He made the whole experience very pleasant and easy. I would love to buy any future cars from him. Thanks James. All the best Sarah 😃