Sonnauto UK Ltd

Having bought my current Qashqai online with no issues at all from a company that no longer offers Nissans, I ordered a new Nissan Qashqai on 19th March from buyanewcaronline.co.uk full of confidence based on their excellent reviews.

I find it very hard to reconcile those with the awful & disappointing experience I have had. Their communication was extremely poor – almost always in response to a request for an update by me, and rarely pro-active. Continual missed deadlines, no call-backs & broken promises and then unexpected issues with the finance contract. Although this had been approved the same day as my order was placed, when the car was finally in stock the monthly payments had increased and balloon payment decreased. Then, despite buyanewcaronline knowing that we needed the new car for a summer long trip to France, they were unable to find any PCP provider who would allow the car out of the UK for more than 28 days and had never heard of this issue before, so I was forced to agree to pay cash.

In the end they could not deliver on the promised date and would not agree to a weekend delivery which would have allowed us to take the new car to France. So the sale of the old car was cancelled and the garage paid to put the tow-bar back on it.

Never again !