Goddard Veterinary Group, Mandeville Hospital

I can not recommend this vets practice enough. Rory on reception, who has exceptional people and animal skills is outstanding and ensures both pets and owners are made to feel welcome, he is a credit to this practice. Also Abbie and Alonzo are in my opinion, the best Vets in the country. I would go as far to say they are magical as they have saved my dogs life on more than one occasion and the passion they have for animals to ensure they get first class treatment is outstanding. I highly recommend this practice and all of the staff who work there.

I took my dog Teddy here instead of our usual vets as an emergency case. The staff were all really helpful and happy to communicate with us. Sadly they weren’t able to save Teddy but they did everything they could and I can’t thank them enough. They gave us all the time we needed to say our goodbyes and were really respectful. We received a condolences card a few days later which was a lovely touch. Many thanks to the whole team!

I took my cat here after hours because it appeared he had ingested something poisonous and was foaming at the mouth. They took my cat in straight away then began taking my details. After taking my details she gave me a bill of £1600 (at this point they only sedated my cat and inserted a tube) I queried as to why it was so high and that I could not afford it. I paid a £300 deposit. Before querying the bill they advised me that the cat is breathing normal and that they are just trying to remove the blood from his passage.

After expressing that I would not be able to afford £1600 I get a call to say my beautiful Persian had died. My instincts tell me they didn’t bother trying to save my cat because it meant they wouldn’t make maximum profits. After calling to say my cat had died she told me I had to go in and settle the bill. I am heartbroken and would strongly Avoiding like a plague.

The vet are not really geared up to handle emergencies. We arrived with our cat on our allotted time and team were overwhelmed by existing cases. The person behind reception who was fairly abrupt indicated we may have to wait an extra hour. It would have better if the vet let us know before we set off.

Brought in an injured bird, pigeon to be exact. Unfortunately even though the bird was suffering they refused to take it, but did provide me with numbers I can call.
The fact that they showed no compassion for an injured animal or even check it before letting me take it somewhere else as an animal lover truly felt disappointed.
I hope in the future they will change there policy in taking injured wild life. At least provide some interim treatment.

My dog needed an emergency appointment, they accepted me out of hours and managed to surgery in the night. Every person we have met in the 4 visits have been exceptional. Lovely caring staff, great care. A little more expensive than our normal practice but understand why. Pay for what you get. I highly recommend them.

After needing to use Mandeville for out of hours, and meeting their team of professional and caring staff at hard times in a pet parent's life, I also now use them for routine treatments too.

My boys love Abigail, she is marvellous with them and also great with me, which is always a valuable trait in a Vet, to be able to deal with both pets and people :)

You may on occasion need to wait sometimes for the phone to be answered or for your appointment, but I take solace in that this is because they take the time and attention needed for their clients, rather than rushing around.

Very excited to see the renovations when they are finished, as now the decoration will match the high levels of care that the team provide.

Have used Goddards the entire time we have had dogs. From our first boy Azumar over 21 years ago. They saw him through many minor ailments, Cruciate ligament surgery and the end of his time with us at home with dignity and little stress. A wonderful Irish vet from Sneem and a just lovely vetrinary nurse. Both so compassionate. It made our goodbyes so much more bearable. Our second boy Remy has also had such great care from them. Suspected ED and speedy referral to an Orthopaedic Specialist i could not recommend highly enough in Hamiltons. The outcome for Remy has been really positive and at nearly 9yrs old he is doing really well and on no pain relief. He had an emergency eye removal 8 yrs ago on Christmas Eve and they could not have been more efficient or compassionate or done more to save his eye. He has had multiple surgeries here and the pre and post op processes have always been exemplary. They are incredibly understanding. When i was more than a bit neurotic about having a lump removed from Remy's only eye they ensured we had a surgeon who had carried out that particular surgery many times and arranged a call with him so i could discuss my concerns. I really appreciated that. They are more expensive as they are an emergency hospital with highly qualified staff and equipment, but if that is what you need this is the place.