The Park Veterinary Group

Extremely saddened by what's happened and the suffering they have caused my 11 year old dog. 25 odd years I've been going to this vets and have noticed changes along the way like always needing creams and lotions extra this and extra that.

My dog has skin allergies and has been on an injection for this. I changed my insurance and I no longer could get this so I booked an appointment to discuss different oprions as well as some travel sickness advice.

The vet gave some tablets so I went away and all was fine and my dog was doing well. My follow uo appointmet I could not make due to problems with work so a call was made ro the vets to cancel. During this call it was mentioned that my dog was doing very well and was happy with the new tablets.

I rang for a repeat prescription, I had a voicemail from the receptionist saying no problem pick them up on Monday.

I go to collect, my dog on her last tablet now. I got there and was told the vet refused them. I asked why, and was told it was because I didn't come to the follow up and would have to pay another 40 pound for a full appointment.

Apparently the vet had rang to tell me this but for some reason they decided leaving a message was not a clever thing to do. I work nights so sleep in the day, I get missed calls, but the clever ones leave a message so I know who has rang and who I need to call back!

Anyway I explained I had to cancel and that the vets were informed of why and how my dog was. But they still wanted another 40 quid off me, bear in mind I had just gave 40 quid only two weeks before and my dog had a thorough check.

So all in all they wanted 80 quid for consultations alone, not including tablets for the same problem all within 2 weeks. Even though the dog had a full check up, heart etc on the first appointment.

One.... why did they not make it clear on the phone that I would be refused further tablets if a follow up appointment was not made???? I obviously would have re booked!

Two, why not just offer me a follow up appointment rather than another 40 quid consultation?

Three,... after talking to the vet and explaining my dog was itching again and her skin can get bad quick and also explaining what had happened she still refused to compromise, to be honest im not even sure she understood. Maybe a language barrier?
Then I explained I dont even get paid till Thursday and my dog will be chewing her skin by then, she would not even let me have four tablets,(which i could have afforded) to tide her over until I could make another appointment and begrudgingly pay another 40 quid. I mean seriously! How money grabbing have they become and the lack of care for the animal I found shocking!

So with that after 25 years I have gone elsewhere.

They should be ashamed.

Saffron Lane Branch

I found a stray dog near by. Took her there to see if she was chipped, thankfully she was so without hesitation they kept her so they could contact the owner. The owner has just called to say he's got her back. Amazing service in an emergency.

Fantastic, friendly wonderful vets. I have been taking my pets for 25 years. They are gentle and kind. No 1 always. 5 stars is not enough 10 ++

Superb service and care from everyone connected at the practice from the reception staff to the vets and nurses.

First impression of the vet is a really clean vet, provides hand sanitizer and a friendly poster to advise people to wear masks, which is nice to see.

Vets & staff are very polite, friendly, caring & helpful, I can’t praise them enough as they are so good.

There are parking right outside the vet, although not many and share with other shop users, I never have problem with parking.

Definitely will recommend this vet.

Some vets hardly talk, but my experience with 🌟 the vet was very informative

Honestly th best Vets we have ever used amazing 24hour service that is so easy to access. Always welcoming and comforting. Happy to have him home

Lovely staff, clean building, took good care of my dog when he needed surgery.