Goddard Veterinary Group, Mile End

Our beloved dog needed emergency treatment after swallowing some toxic substance. Our local vet nearest to us turned us away because they were busy but thanks to the caring team at Goddard they saw us immediately and saved her life that day. We are eternally grateful and will be using Goddard from now on!

Thank you Goddard vet for taking good care of our little Ralph during his operation today. So pleased to have him home safe and sound - we really appreciate the kind and efficient care.

The staff are very nice.

The only downside is that it’s hard to get through to them on a phone.

As I missed a call from them, I called at least 5 times, each time I listened to the recording so many times until I was cut off. I spent 20 mins, but I couldn’t get through.

I gave up and tried again an hour later, but I had to call a few times to get through to them.

They have an online booking system, but the earliest appointment was a month ahead! I was asked to call them directly to book an appointment if it’s urgent.

I was booked in on the same day, which I was very happy about.

The vet and staff are all helpful and nice.

It’s a busy place!

The staff were amazing and especially caring and understanding i was so nervous leaving my cat as my last visit to a vet ended up with my cat passing away he was very ill. But on my visit here they understood my nerves.
I 100% recommend Goddards

Your dog may be bleeding but they won't sell you a first aid kit until you book an appointment with them sometime in the distant future. Why do you need vet consultation for an emergency kit is a mystery to me.

So lovely! They found an appointment quickly for me when my cat was ill. They are always so helpful and the staff and vets are all great with cats, very calming and professional. Full confidence with these as my vets.

The vet has always been kind and treated my cat well. Unfortunately, the receptionists are often in a bad mood and have been quite sassy to me a few times.

And it really frustrates me that i couldn’t get adequate information with regards to the insurance. I took PetPlan with you thinking that it will be an easier process for me. However, from visits-calls-email i hardly get the right information on how to claim.

As i inquired about the insurance on the morning of Kimchi’s surgery at the vet, the staff told me that it might not be in time for direct claims from pet insurance (which she clearly told me that i needed to do it myself if PetPlan could authorize the direct payment, so i do not need to pay for the total bill), which i was fine with it. It got me really frustrated when i phoned PetPlan, they told me it was the vet who should’ve made the authorized direct payment to PetPlan, so that i didn’t have to pay in advance for Kimchi.

This is really frustrating that i couldn’t get the right information, i’m just here going back and forth getting to know how i should claim. Kimchi is under PetPlan as it was promoted to us at the vet.

I hope in the future this doesn’t happen again and let us know in advance what to do especially when we are covered under PetPlan and is affiliated with you.

The staff is nice, however it’s almost impossible to book an appointment with less than a month wait. They always direct you to Wanstead which have a slightly better availability but is much further away from the city center.