TSB Bank

Small and friendly, staff are very approachable. also have tablets in store if you want to do online banking at your own pace. Very rarely busy.

Very nice service, professional approach to the customer, definitely better service than in Lloyds and Westbank. I am happy to choose this bank. I recommend

Good bank but customer service is very slow and you can never get through to the bank when you phone.

After years of being able to take dogs onto the branch on Bank St, I took my pug in just to deposit some cash in the machine and got bellowed at from across the counter 3 times (I didn’t realise she was talking to me the first times) shouting you can’t bring dogs in here, I questioned this and got told no and to remember this in future. Feeling rather embarrassed in front of a bank full of people I left, only to find out that the cashier that said this to me only turned a blind eye to a fake £20 note she found whole counting money out for someone, her words were I haven’t seen that wink wink

Absolutely shocking, tell you, you have to ring up to order change for business, told off like a kid for constantly ringing phone, told if I ring they will see I have called and will ring back, every week for the last year atleast i have rang 4 times on a Monday, Tuesday and Wednesday and no return phone call apart from maybe twice, then turn up to get change to be told they ain't got enough and that I need to phone up, big problem there the staff clearly ignore the phone, with currently having two complaints active with tsb headquarters, please dont waste your time, dont get me wrong the staff are lovely just cant answer the phone or ring back, if your a business customer they dont care but yet the difference is, I have to pay for this service on my business account but yet free residential accounts get all the priority, definitely need to sort out there priorities

Long wait as not many staff available. Overall though they treated us with respect & we're able to assist us with our needs.

I signed up for an account here once. The staff are very nice, and even finished signing me up quickly after getting a hint that I needed to be somewhere else in an hour. Most times I've called them - some reasons stupider than others - I've been connected to the same person that helped me with making an account. If I had a question, they would answer in a very helpful and surprising amount of detail. The place is very clean surprisingly. The only downside is that the building is slightly small. Other than that, this is the best bank experience I've had so far.

I have been a custom with TSB for over 40 years, and never had a problem till now. Last year I had to set up a transfer for my dads bank as he is shielding and everything was fine until the last two times the member of staff was rude and lecture me on the fact that they don't handle money. Will I am sorry but you are a bank. I work in a supermarket and have no choice. I am glad I can do my banking on line otherwise I would think seriously about changing. 😡😡