Lloyds Bank

As an Aussie setting up a new UK with my wife, the staff could not have been more helpful. It wasn't an easy process but the staff made sure we understood everything that was going on. Since that time I've found the online banking (including the app) to be excellent. I would recommend this branch and bank to anyone.

Terrible service. I have been with Lloyd’s bank for 14 years and the service I received at the Loughborough branch was so awful I will be changing banks straight away. All I needed was a very simple transaction, however It took a lot of time, and felt like I was a criminal with the way I was questioned. The rudeness of the store manager was unbelievable, very obnoxious. Awful!

Very rude staff ! I visited the branch five times to open an account and they kept sending me off for some reason or the other and the last time I went, they reacted very rudely.
They are the most unprofessional bank staff I have ever encountered.

I am extremely happy with every body who works in the Loughborough Branch of Lloyds Bank. They are always Highly Professional, respectful of my privacy and keen to be of service to me and all. The COVID-19 situation has put them and others like them, into uncharted waters. I think that they have evolved since the Pandemic started and are doing there finest to protect all of their customers and of course themselves. As a customer I know that it is sometimes easy to become irritated by the constraints that are now a part of our lives. Although there is a temptation to share that irritation with others I bring to mind my 2021 resolution which is to be more understanding of the changes to my daily life and share a smile under my mask . I, like so many others like me pray for the day when COVID-19 is a thing of the past.
Thank you Lloyd's Bank Staff at Loughborough, you are doing an absolutely great job - Thank You!!

Attention ALL! This is the best bank in Loughborough, Leicestershire.
Lloyds bank is the most best, trustworthy bank than any other, the most professional bank I’ve been in! :) I hope all the staffs, supervisors read this positive review!

So friendly & extremely helpful even though it was so so busy after the Bank Holiday, all staff were amazing! Special thanks to Sophie, Rachel & Sue for taking the time to look after me today 😊 ❤ 👏

Blocked account due to suspected fraud OK no worries protect my money but it has take three days of being on hold for over 40 mins just to get through then I get put through to the wrong fraud department🤔 and could be another 40 mins wait time told the guy to close my account down this is a joke need to make card payments and can't

Closed my account for no reason. I am a student and all my bank transfer are daily shopping, tuition fee and rent.