Metro Bank

I have been banking with this bank for 3 years now. They also have a locker facility. The service in this bank is outstanding you get attention almost immediately and the staff come to you and ask you how they can help. The bank is open during week days until 8pm so there is plenty of time to go to the bank after work, also they are the only bank I know that is open in weekends. Highly recommended!

Lauren was excellent from start to finish, friendly, professional and explained everything very well. Glad we chose this bank, particularly as its opening hours are excellent.

Tried to open a new business bank account up for my new business. Was told of a 6 week wait time because of a backlog. Very unhelpful!

If i have the chance to give a half star review i would have done that
Already have an account tried to open a new additional account after opening it and sorting everything out i waited for the paper i need to sign for an hour then for the customer service representative to come and tell me we are very sorry i have to cancel your account because you upgraded your BRP if you can’t open it from the beginning why will you leave me almost an hour waiting

One of the best Banks in Uk and this branch office is wonderful the personal is very gentle I WISH METRO BANK OPEN IN MEXICO BETTER THEM SPANISH thieves and liars

Really disappointed...I have been waiting tellers have people but I have been instructed to wait for one specific desk, uts so annoying and time wasting. And rude as well.

Colchester branch.
This is my second visit over the last 2 weeks. Each time there has been 4 staff behind the counter but only 1 staff member dealing with enquiries and opening accounts. So far, I have been waiting an hour to see somebody. I feel the service somewhat lacking!! I deliberately avoided lunch times too.

Not my usual bank but so pleased we visited. After visiting Barclays to open my children a bank account and being told the nearest appointment was nearly two months away we wandered up the High Street and found ourselves in Metro bank. We were seen to almost immediately and were helped by a very helpful man who opened the accounts.
We even left with the new debit cards and the apps set up on their phones. Very impressed. All this in the same day and without an appointment.