NatWest

The entrance to this bank is disgusting the Escalators and the walls either side
need urgent decoration,the escalators walls are filthy,and people are throwing
their rubbish and cigarette ends down the sides of the escalator rails.
An urgent steam clean is reguired,and a paint job would not be out of place.
I feel for the staff having to work in this dated environment.

The whole style of the bank is tired and shabby. I think that the poor environment is detrimental to the staff's attitude to their work and the customers. I have had some very good service there but also quite appalling service. When I lived in the suburbs of London my local NatWest was always winning rosettes for its efficiency and good service! What a come down.........

Went to this bank today to pay some money in. The queue was nearly to the front door, the machines were not working and there was only two cashiers. I was not the only customer to walk out. I find it amazing that having closed down three other local branches this branch has staff shortages and is no longer willing to do half the things that I expect a bank to do. I for one will be closing the account and going elsewhere for my banking.

Staff have no concept of customer service. With the current pandemic they have closed the front doors. Absolutely no explanation of what they expect you to do so once another customer came out i assumed i could go in. I was shouted atand spoken to like a naughty child

Awful service, No one wants to help you, shuffled from dept to dept. Always a long wait. Staff couldn’t care less

Easily sorted my issue. Had a brief wait to be seen, about 10 mins and the staff were all polite.

Can’t bank wont bank waited for cashier for 10 minutes just to be told the machine is broken again I said but you are here got the reply I can not take coins so what’s the point of opening your doors been with Nat west over 40 years such very poor service highly recommend Nationwide who have well trained and helpful staff Mick

Horrific, Idiotic Bank Manager and Staff...Never ever will I sit foot in this branch in the future. Rude, awful, disgusting in every way possible. Wow staff have absolutely No concept of customer service, sUcks, absolutely pathetic and definitely Not a happy bunch:( most horrible Experience ever...Folkestone Branch.