HSBC

They keep closing earlier and earlier without changing the website and causing discomforts among its regular customers as it won’t give you the possibility to use certain services doing so.

Let’s accept covid is over and doesn’t work as an excuse any longer.

It definitely urges to go back to the opening time as they used to.

Since they have turned it into the (express bank) it’s the most useless building in London. Can’t do anything can’t talk to anyone. Can’t deposit money. I hope it gets shut down quick or taken back to a NORMAL bank

Disgraceful company. Their own staff don’t know how the business operates and so send you in circles trying to fix problems their own system create… No chance of forming any kind of relationship with staff at your own branch… Moving bank. Should have done so a very long time ago… ps. This review is about hsbc in general and not just to the branch.

The only helpful employee was Mr. Shawn Bird who helped me to activate my telephone banking and sort my account quickly. The other lady employee was not helpful at all.

I have visited a couple of times for different concerns or questions. There are great professional guys.

The worse HSBC branch, either machines not working or branch closing early or not operating at all like today.. shameful

Went in the branch about two weeks ago to sort out an account restriction. They told me to just attend an appointment I was given over the phone and did not assist at all.

I have just attended this appointment in their other branch and I am now being told it is a separate team and they will need to call me to book another appointment.

It is one thing to not be able to sort an issue and another to give out incorrect information and waste someone’s entire day.

Absolute joke of a bank.

Walking into a busy branch, I was initially asked to be returned later for my transaction request. But her colleague Nithesh kindly said that he will help with the transaction and patiently did what was required. He explained properly all the steps that is necessary to carry out and dealt with my transaction swiftly. It was an important transaction for me and so glad that Nithesh helped me out to make it happen.