HSBC

Poor service on all counts. Unable or possibly unwilling to understand properly important issues like fraud and to both provide solutions and escalate upward when necessary. The manager of the Branch is inadequate for his role and keeps repeating scripts without thinking issues through. If you can use another branch, please do so for your own sanity.
If I could rate zero stars I would.

Went to branch and was seen by Shaun Bird. Very poor service and gave wrong information and account never opened. Finally went to baker street branch and managed to resolve the issue. I would never recommend that branch and Shaun Bird to any of my friends.

Apparently no one bothers to change their opening times. Supposed to close at 4:30 the guy was telling me at 3 that they are closing. Ridiculous

No tellers at this branch so you can’t withdraw more than an ATM. What’s the point of this location?

Unable to offer assistance to open executors account. Next appointment available in 10mile radius is 1 month away.

I am the unfortunate owner of two old English notes. I wanted to exchange them for new ones. All banks are supposed to be able to exchange them... So I arrived in this HSBC branch where the welcome didn’t was very warm. I explained to the adviser my problem. She answered me with a hypocritical tone that she can't exchange my bills but that other banks can do it if they are nice.
In conclusion, this bank does not do its job and is not even nice !

Terrible Bank for businesses and ridiculous branch with a bunch of kids hanging out meant to be working there whilst massive queues & no manager on site!
Sent us one a wild goose chase for our business card we have been trying to get replaced for months, that they insisted they had in branch before we made the 1 hour round trip walk, only to be told by the kids working there they did not have it and left us in the office on our own for over half an hour to let us phone HSBC offices to work out the where abouts of our card!
So having spent all day on this we are back at the office and been on the phone to HSBC again for nearly an hour already so fed up and angry decided to leave this review whilst they have no idea what is going on and if a card was issued or not.
Never seen anything so ridiculous. Definitely time to move our business to another bank.

I visited this branch today and luckily I was attended By Ms. NidhiWasani , she was amazing and made my life easy transferring my physical to digital key.
Really appreciate her.
Best regards