NatWest

Let me make this absolutely clear, the staff at this branch of Natwest are absolutely spot on. All personable, all polite. The problem is with the endless modernisation programme they seem to be relentlessly instigating.

Regularly there are 2 cashiers on the tills, with 5 or 6 other staff members milling about and trying to make themselves redundant by directing customers to the electronic cashpoints. The same cashpoints that don't read your cheques, give change or read your banknotes / receipt book, resulting in 10 attempts to put your money through, by which point you give up and go to the cash tills to join the queue with the other 50 people who have just attempted to use the ECM.

It is a ridiculous situation. Regularly we get offered the advice......Have you tried online banking???? Erm, I own a small business, I have to pay cash in.... There's only one way to do that... And that ridiculous reg that came in last year of having to give 24hr notice for change.. Hello?? 24hr notice for £20 in pound coins?

The last time I looked I was a customer. Would be nice if they remembered that it was actually my money they're dealing with.

If this is progress.. Strewth.

Update:- 03/10/2018. Just been in to Natwest Yeovil. 2 people on the tills, queue literally out of the door. GET STAFF ON THE TILLS FOR GOD SAKE! IT'S CLEARLY WHAT PEOPLE WANT ISN'T IT??? HOW HARD IS IT TO REACT TO CUSTOMER REQUIREMENTS?? FCS.

Honestly can’t thank Nikki enough in branch, very helpful. Very personable.
I feel a lot better for my future with money

I popped in with a multitude of things I needed sorted and the member of staff (Mel) that helped me was an absolute delight, we managed to get everything sorted and she was even still smiling at the end of it, best banking experience ever thanks Mel

12 people waiting to get to the tills to do transactions at 10.15am Monday morning only 1 till open 5 people behind the tills mostly talking very poor service sgain

NatWest decided to block my card because they "suspected" fraud going on within my account. So borrowing money off family is fraud now, right?
At least the customer service at Yeovil NatWest was good & NatWest let me draw out money, im currently waiting for the debit card to arrive in the post but it's only been under a week so I can't complain really.

I booked a zoom appointment with a senior banker and took time off work to talk through setting up 2 additional mortgages with them, no one come to the meeting after waiting for 30 minutes, I called them and spoke to customer service, I was told Someone would be contacted and that was a day ago , still no contact not great service really

Staff are friendly enough, but the company's decision to dictate what I can and can't spend MY OWN MONEY on, specifically crypto-currency is a joke. Moving banks.

I'm a customer at NatWest Bank I found staff are very happy to help and support you found different things are available online and try are best what right for you and comfortable with and they are very open with things to customers what matters like credit card, mortgages saver account ,and you got a goal you want in life , that all I have to say so myself and customers you are welcome .