Banque SBI

March 9th 2018
Actually had some very efficient service from Malcolm and Eldridge in the Hounslow Branch today. I was pleasantly surprised. They saw to my query quickly and efficiently and I achieved what I wanted to very quickly and left happy. Why can't all the experiences with SBOI be this good? Thank you both for your help
By the way I haven't had a call back from yesterday as promised...

March 8th 2018
Don't get involved if you need any form of sensible service. If you are expecting a service similar to other banks (Barclays, Santander, Halifax etc) you won't get it so stay away. You have been warned.
Just to get a current statement and give instructions as to where I would like funds transferred to seems like a very simple request. It isn't simple for SBOI.
I was told there is no other option that to visit a branch or put my request in writing. Due to my experiences with SBOI there is no way I am going to be writing to them to confirm my instructions as I doubt this will reach the right person and doubt anything will happen. Therefore I travelled 25 miles to the Harrow branch last weekend only to find out they close the branch due to cold weather. Not informed or updated and wasted a morning.
Have tried to get a statement ordered over the phone but they keep putting me through to a TPIN automated system that doesn't work. They have tried it 8 times now and nothing happens and the call cuts off but the don't believe me and give no other choice. Called the Hounslow branch today but the number is not the Hounslow branch its a call centre that refuses to put you thorough to the branch and insists on a call back in 24hrs to the account holder to deal with your query.
I'm forced to travel to the Hounslow branch tomorrow and take time off work. Who knows what will happen...

I am happy to write a review for my recent visit to SBI UK Hounslow branch for opening the NRE account and attestation of home loan documents for India. I found it to be a very smooth process and the SBI people (especially Shubham Tailang) helped me very well to complete the NRE account and document attestation. I would also like to thank Shubham and Balwant for helping me open the SBI UK account and promptly responding to my email. Really good service and Appreciate it.

Thanks,
Vishal Shrinewar

I visited to Sbi UK hounslow branch today for the query I had since long. I was served by Shubham Tailang in the bank branch and he helped me out with my query in brilliant way and I M highly satisfied with his service. Thank you Sbi for bringing us the change and more qualified staff.

I came to branch and Shubham Tailang served me and helped me to send money to India. I was struggling to do it online since long but Shubham helped me and I am really happy with the service.

This SBI is nothing like SBIs in INDIA .Staffs we’re really helpful.

I am pleased with the services I received from SBI Hounslow Branch. Very efficient staff I have been come across with Baljit Sachedeva, Sara and Pooja. I would like to mention the branch manager as well. He is also very helpful. He has sorted out my KYC issues with SBI, India. Very happy to be associated with them.

I have recently been to Hounslow SBIUK branch and meet one of their representative Balwant. She is so helpful she immediately open the UK account for me and also she went extra mile with the service she help me on the same day to open Nre and Nro account. I will recommend all the customers to see her. She is very understanding and help you on the spot

Worst customer service I ever experienced.
Customer care executive Balwant is very unhelpful.
She has no proper information and guidance is inappropriate.
I am writing this review experiencing the same issues twice in my visit.

Even if appointment dates are available, she is unwilling to take your appointment and keeping you awaiting for long long time of more than a month.
Not at all cooperative, worst customer service, rude attitude, unwillingness.

I would suggest not to open account with this branch.
I wish I could give less than 1 star.