Metro Bank

Switched from a Barclays business account just over a year aga. Excellent customer service. Really great customer service. The local managers are always responsive and helpful whenever I have a query.

We went to open an account for my 13 year old daughter. We were told the wait time was 30 minutes and we chose to wait. Once we were seen, the lady was very patient and answered all our questions. My daughter got her card straight away and they help set up her online banking. The manager was polite and courteous and happy to assist my daughter and myself. I didn’t feel rushed or not listened to. Thank goodness I didn’t listen to the other ridiculous reviews written. Thank you Metro bank for making my teenager feel very grown up.

You say you are on a mission to become the nation's best community bank. However, my husband had his account blocked and even after supplying evidence of income you still haven't unblocked his account, delaying this more day after day. Because of this we are now behind on our rent and we can barely survive, borrowing cash from our friends so we can eat. We are expecting a child and this stress is not helping me or the baby.

In this heatwave I don't think this is human decency. The staff at the branch are trying to be helpful but I wouldn't recommend this bank to anyone.

Just arrived at Bank to set up account they said there was a half an hour wait and they would put my name down. I returned within 25 minutes they told me they had forgotten I was in the que and as other had arrived it would be another 40 minute wait. Very unimpressed and surprised.

Went today to deposit the £50.- notes they gave me in 2020 and they didn’t accept them back, despite having receipts for it….. “because they gave them to me too long time ago….!!,,No explanations. Closed my accounts with them.

Very good in-branch service, first class online banking that works well

Went there yesterday only 2 staff and the queue was long no one was bothered to get more people on the counter. POOR POOR SERVICE. GETTING TO BE LIKE THE FOURS BANKS. NOT CARING

poor service +++ very disappointing
I came with my son to open a student account at 4.30 p.m. and a lady came to check the correct documents and you have to wait because there is only one person who opens the accounts. until the c good. we waited 1 hour and at 5:30 pm the manager told us: we are sorry we have to come back tomorrow and we begged her niet because me father I have to travel tomorrow and I have to settle this account problem with my son. really shameful to treat people this way with arrogant behavior because we have foreigners and we don't speak good english. I felt the racist behavior towards us while in Morocco we open an account in 15 minutes without an appointment and without racism with open arms. I really had a bad experience with this bank.