HSBC

Slightly rude and unhelpful,the old lady working there didn't seem to care to find a solution to a very simple operation (ID/status verification).They also don't make appointments,so you just have to pop in the branch every now and then and hope they might do you the favor of doing business.Only that it doesn't work that way.If you don't care about my business i'll choose someone who will.
And obviously the employees don't care but the Bank should.

Lost student bank account for a supposed ≈£25 overdraft.
First of all, the point of a student bank account is to have a large safe overdraft.
Secondly, as far as we're concerned, my Mother paid it off when they letter arrived at home address (I was at Uni).
Not happy about the way staff spoke to me, I get that it was busy but that doesn't excuse it.

Very poor service specially with that lady that set in the middle. If you want your work be done quick and perfect go left or right don't go to the middle you will disappointed. She is there like she doesn't want do her job. I don't know why they still keeping her there.

Both counters were vacant. The tellers completely ignored me, didn't even look up, and carried on doing whatever they were doing until the manager told them to acknowledge me. I dealt with Marie, a very simple matter of a transaction that had not gone through and I needed to know why. She went silent for a good minute while poring over the screen, which made me nervous, so I asked what she was looking at so intently. She snapped back at me raising her voice, which she later denied.

This is the worst customer service I've ever had in any bank, ever. I'm 52 years old.

9/3/2022

Absolute disgrace. I walk in and have to search for a staff to assist me with printing statement. Then I find one and she tells me to wait in the queue to the cashier. After 20 minutes of waiting, the cashier doesn't even bother greeting me and all she had to say is "how can I help" with a moody face. I asked if I could use alternatives to print statement and she told me I could have used the machine. I told her why wasn't I advised this by your colleague and she just ignored it and asked me "what do you want?" In a very rude voice tone. Who hires these people? Do they pick them up from homeless shelter with no experience? Is this how HSBC trains their staff? What a joke!!

Most unhelpful branch, rude staff, clueless manager , don’t bother going unless you’re dealing with the machines

I came in to open a bank account as a foreigner and within the hour everything was done. Jar took care of me, he was very helpful and efficient. After having trouble to open an account for a month with Lloyds and Barclays, it was a relief to finally find a place with such a good service. Would 100% recommend

About 15yrs since I moved to Uxbridge n used my HSBC.
Every time going there was like family.
After closing Uxbridge brunch for months n reopened.
I went there as usual paying my few bill on self service machines.
I saw few new faces n needed bit of help.
The service I got from him wasn't good at all n very unfriendly.
I wasn't happy at all..