HSBC

Went to the Sutton branch, as my local one has been closed down, having security issues with my card, was told by staff that there are 2 members of staff looking at queue, either wait 1 hour or wait in queue for telephone! We are talking the "worlds local bank" poor at best, would not recommend anyone to have an account with them!

Been to this HSBC branch a handful of times. Everytime it leaves me puzzle, on few occasions been told that they are fully booked for the day and then I see numerous staff members walking around without serving a customer. Excuse me.... u said fully booked??

Looked up HSBC Sutton as was near to where I was. Saw it was open so drove half an hour to deposit some cash, to be told there is noone on the tills today! What’s the point in opening!?

Yes I could pay cash in the machine (if I had my debit card with me) but machines don’t need the branch open!

It should state clearly “we are open but tills are closed so you cant actually do any banking with us”

Excellent service. Great understanding of customer needs. The staff members of Sutton branch were excellent in providing service to customers, especially by following all the precautionary measures during the pandemic. Highly recommended to avail their services.

Found it very easy to open my account and the staff was very helpful and kind. Special thanks to Christine for taking time and explaining in detail about a lot of important points and also to the gentleman at the front desk. Thank you guys for all your kind help👍

Seem to be always short on staff when I go there. Staff are friendly.

Great staff but despite remaining closed for the whole of summer they still only have 2 counters which often makes it impossible for businesses who pay for their banking to actually get any float money or pay in cash
Shame that HSBC doesn’t care about small businesses at all despite charging them to bank

Just visit branch

When enter at 11:47 am was busy

One of female staff happy to help,

but now at 12:34pm

2 male and female standing but
Not happy to help

Regarding my credit card direct debit issues.
They refuse very gentle way

Say use our phone and call