Barclays Bank

My mom went to the bank at 11:50 or so pm. But they close at 12pm and she was getting knowledge about the credit card and apply for it, they still finished helping her at 12:35 more than half hour after they closed. The service and help is very great.
Thanks for the great service and help.

One of the worst experiences. When I went to the first time, I had handed in all the materials and the stuff confirmed it. After waiting for more than a month, I went there again. The lady who sit at the innermost counter on the right side of the door was unskilled and unprofessional. When I arrived, She read my documents and said THAT about graduate, so I could not apply for a student account. I say it doesn't matter that I deal with ordinary account also can. And explained to her that I had been waiting for more than a month to graduate. She said I can't handle it today, the materials are not complete... Very disappointed about that. I don't think a bank with such a long history should have employees like that. If you had told me all this when you first went through my files, I would have had a choice. I can choose to apply for bank cards in other banks. Now the result is that you have delayed my time and refused to handle it for me. As a result, NO matter which bank I go to, I cannot handle the student account. I'm so angry! No excuse for such elementary wrongdoing!

I will give a minus if i can. Service is totally zero. All workers are free still not giving an appointment to open a new bank account. They always told it’s online , i tried 4 times but it says book an appointment. And they are not giving it. I told tham give me an appointment after 3 months still they said we don’t have any. Such a bad service.

Cashiers are not working after 3pm. Only 1 ATM machine out of 3 takes cash.. queue is long. Thought banks are making more money now with interest rate growing so could spend more money on staffing and tech support

Being an ex-banker my self - I am rating the branch and its staff. My experience with the Bank might be different and can only be gauged going forward.

I had been extremely dissatisfied with the unprofessional and insulting service provided by NatWest. I chose to approach Barclays and completed an online application for a joint account opening. Received a letter after a few days which stated that we need to show original IDs at any branch. Called up the call center this morning - and they politely advised to go to nearest branch (High Street) after a month and a half. But I must say did try to assist by advising to try walking into any branch.

As both had some time on us today - drove up to the Ealing Road branch. Amazing parking. Despite a huge rush at customer service too - Ms. Jayshree was welcoming and promised to try to accommodate. I understand it was a walk in so a wait was not unexpected.

Thereafter was assisted by Mr. Raj Pankhania - and honestly, one of the best customer service we have had. Despite us walking in - he ensured to dedicate all efforts to complete all the account opening formalities in smoothest possible manner and that all mandates are completed and updated in system - and then even ensuring that the accounts are active before we leave + we have access to the mobile app and its activated too.

Keep it up Mr. Raj and the team - you are truly an assets to this organization. I really hope that Barclays lives up to the expectations built up thanks to this warm and highly professional and comforting welcome.

Educated people with zero work responsibilities. Went to bank 3 times in 3 following days regarding some work. No one is available, No one at their seats asked the person to make an appointment for next available dates. He can't even do an appointment either and gives a reply saying I haven't seen you at the Branch 🙄Asked for some else, got an honest response " Go to another Branch "🤣🤣🤦‍♂️

Great service and excellent customer support

Staff don’t really know what they are doing. Cashier closing at 14:00 for not reason whatsoever all the staff inside doing nothing.
Would not recommend.