NatWest

Extremely worst services after covid. Waiting time is more then A&E which is aprox 2 hour and 45 mins. There were 2 employe walking on the floor with tablets but all they were doing was telling everyone to wait in queue. Or trying to give option to do online banking to elderly people (mostly 70 and above , The only reason they were there because they cannot operate the computer.)
Everyone was so slow like they don't want too work at all. Utterly disappointing customer service. Metro bank is way better in every way possible.

Great service from the staff in this bank. Sorry I had to leave the queue early after the lady tried hard to help me. I just cannot deal with very busy spaces. Not the branches fault at all. The lady did however advise me that I can book an appointment with my local branch so I’ll do that. I’m quiet happy either way. With so many people in the branch. The staff are doing their best. Bless ‘em.

30 mins to deposit cash. They were emptying their self service points during lunch hour.

Terrible service and rude staff. Kept being told the out of service self-serve kiosk will reset in "minutes" so kept waiting. Then the engineer comes along and rudely tells me to wait in the human kiosk queue, after I spent 10 mins waiting for the kiosk to reset - worth noting the all the customers in the branch groaned and were appalled by this.

This bank needs to put more staff on the casheirs and have more than one open at one time. I'm a regular user of this bank and with a disability and the queues are quite long, especially if you can't stand for long times.

Not enough staff, or sub-optimal deployment thereof. One needs some luck entering the branch; keep your fingers crossed, as you could be waiting half an hour for a simple transaction. The automatic pay-in machines are unreliable and a pain if they fail; one has to then resort to waving down a scarce assistant, or join a long and slow queue. Staff are generally very good and try hard to help - usually it's the higher echelons of management at head offices that create problems for staff in branches, beholden as they are to profits above all else.

I’ve been waiting for 2 weeks for someone to call me about transferring funds. Customer support can only email the branch and ask them to call me. Infuriating. You took my money easily enough but you make it impossible for me to access it. Unacceptable.

This branch needs to hire new people or invest heavily in training and development! Staff is unwilling to help. What is the point of an in-person branch if the staff just insist on you doing everything online? Also giving WRONG INFORMATION because she can't bother helping.