HSBC

Closed on a Saturday (despite Google's listed hours). What use is that to anyone who works 9-5 Monday to Friday. Thanks for nothing.

Its ok .nice...small village bank..nice people .good service....machines inside for paying in. And account info....

They permanently changed their temporary hours for 10 months of the pandemic, and now it's temporarily shut. Can't even use the outside ATM as no one is there to manage it. Banks want your money, but they don't want to serve you. 10-2pm was no use to anyone who works 9-5, and now not open on a Saturday either.

Useless. I tried to open a business account but the online process wasn't working. Went in to branch for support, had to speak through the glass to two people who didn't have a clue what to do. Got moved to another window then moved again to talk to a computer on the webchat on my phone. Close the branch and let the building to a chocolate fire guard seller so we have something more useful in the town.

The HSBC Leighton Buzzard branch has some gems 💎 employees there. I have been dealing with the branch for over a year now, I can't believe I still can receive such community service in nowadays business. Lynn, Ash and one more lady at the counter knows their customs, go in there like going to see a friend, they know who newly move in, who might be bit vulnerable and help them, lots of the time, they go extra mile to help fill out the form from beginning to end etc. Next time you go in, they know everything about you!! I really appreciate them every time I go in. Specially their patients not just rush off anynone but take time to understand them.

Always enjoy popping in to pay in cash, sadly the new chip and pin cards are too new for the payin cash machines so you need to queue. Today, 26th July around 3:30 the lady cashier on the right had finished with th ecustomer infront, and as I stepped forward to take my turn she raised her hand in the stop motion as if I was in some dog training class. She glared for a couple of seconds and as I stepped back a bit, I was thinking what just happened to the brand, she put her hand down and carried on on her screen for at least 5 minutes without a word or update. What a shocking example of the HSBC brand. One person without any manners trashes the customer experience. You can say Give me a minute, or even just speak to the client as a human is free and costs nothing. Lyn on the hand she is brilliant, she could have toothache and still smiles, is kind and mannerable. Always enjoyed my visits but that was pretty rude today, I hope she can be equipped better for multi-tasking scenarios.

I’m a Business Customer at this branch. They were closed completely between Christmas and New Year..how am I supposed to run my business at my busiest time of year when my bank isn’t open 🤷🏻‍♂️
I need to be able to get change and pay in cash.
It seems that HSBC are not interested in any business that operates on a cash basis.
I just watched a HSBC TV Commercial about how they recognise opportunities..try going back to basics..open your branches at sensible times and provide a service which gives some way towards justifying your exorbitant charges.
On a positive note, the staff at this branch, when it’s open are brilliant and couldn’t be more helpful.

Crowded at time of visit