Barclays Bank

The staff are helpful even though the branch is understaffed. Not many cashiers nor self service counters.

Barclays as a bank to to sort them selves out. Get rid of self service and bring back humans to serve customers.

The reason they got 2 ⭐️ Is because of the staff. Otherwise it would have been the minimum I could rate them.

i went into halifax branch in barkingside the lady on the counter was unhelpful and moody and didnt sort out my request, and spoke as if she wasnt bothered! however i went into barclays barkingside to deal with the same request and the lady on the counter sukvinder virdee was happy smiling and spoke to me nicely and sorted out my request and took the time to ask if imhad anything else she could help with , very nice helpfull staff as suppose to halifax staff . no wonder halifax branches are closing .

Worst branch to come. Worst customer service. Alway have to wait and end of the long wait no help from staff.

This is the worst experience of customer service I have ever encountered. My elderly mother was instructed that the only way she could access her money as she wanted to was to wait over 3 hrs to comply with their constantly changing policies for transferring money in the absence of online banking, waiting in branch with no access to facilities. Any attempt i made to contact the branch to find out if she was ok ended in failure as the branch telephone number is not available and was not provided. The so called telephone customer service is terrible, waited over 1hr trying to get through.
I would steer clear of Barclays bank after this experience and particularly barkingside branch especillaly for the elderly

Staff are as helpful as they can be however wait time to see someone is around an hour. Definitely avoid. This has been a long ongoing problem which they seem to not be doing anything about. They need more staff to cater people who have queries regarding their account.

However if You’re here to use the cash machine then that shouldn’t be a problem as the queues go really fast.

I’ve extremely let down by the service of this branch.
I queued for 2 hours to book a currency withdrawal. The operator took all my details and told me that all was good and asked me to come back to collect the money in a day or two.
I asked to the operator the ID of the operation so that I could have used on the following day to perform the withdrawal.
The operator told to wait. I did for 20 mins.
Then the operator approached me and told me to call a number as they were not doing this service.
The number that I’ve been given told me that they were not doing that service as well.

Mr Gee Singh tried to help with setting up my mobile bankng app, he called me and said he would call again in '5 mins' to check if it was working, he didn't call and its not working! They can't do it over the phone ..due to unprofessionalism being so commonplace it took me well over a year to get round to going into a branch to do this only to have my fear fulfilled of my time being wasted! I have been with barclaycard well over 20 years but time to switch due to this useless app business which no staff can set up!!

After looking at the reviews of this branch being honest I was not confident that my concern would be dealt with. I got there and waited like everyone else and was greeted by an employee named Mr Gee Singh. I must say the level of customer service received from him was impeccable. I had been running around for two weeks trying to resolve my mortgage issue with the South Woodford branch and I was not happy when I found that the employee who dealt with my case was on holiday hence the reason I travelled to the Barkingside branch. Mr Gee sat me down had a look at my documents and told me not to worry he will sort this out for me. Just the words I wanted to hear and that is exactly what he did. I wished I had come to him right from the start as would have saved me a lot of hassle. A very friendly and understanding employee which I have experienced first hand. A grateful customer