Halifax

Customer of 10+ years tried last week to open my daughters first account only to be told they can’t even talk to me about it until mid September (almost a month)

On the same day I have now switched to Santander and my daughter now has her own bank account elsewhere.

Top tier bank don't understand the other bad reviews the manager goes above and beyond to sort your problems lovely woman lovely people in here

Lovely manager sorted my problem what a nice woman

Faster and reliable more that loyds I think that place is garbage 🗑

Efficient, helpful pleasant staff

Asked for a letter to show proof of funds (within seven days of departure) which is a standard part as of a visa application for emigration abroad. The cashier responded unhelpful that they “didn’t do that” and she had “never heard of it”. She also claimed the seven day window didn’t make sense.. I don’t make the visa application rules, it’s just the protocol. Yet thankfully a lovely colleague Michael helped me with the proof of funds letter!

Lock out of accounts, took hours to resolved as the call centres are understaffed. Had to go in with passport and driving license after hours on the phone that weekend. Took over an hour waiting in branch. Account unlocked but online payments not working, sat on the phone in a queue again. Will be moving accounts

My halifax bank account and online details were compromised some time ago and i have been locked out of my online banking ever since. i have contacted halifax via webchat and attempted phone calls(i let the phone ring for 1 hour 34 minutes with no answer which I can prove with screenshots) but to no avail, not one person has called me back. This bank is utterly rubbish and i would tell you to bank elsewhere for your own monatery safety and peace of mind.