Lloyds Bank

Went to Lloyd's this morning to open an account and I am happy to say that I had a very pleasant experience. The process went smoothly, with much thanks to George, the person assigned to us. George is very professional, warm and friendly, and accommodating with our questions and clarifications. He explained everything very clearly and he is very knowledgeable. He is truly an asset to the bank. Kudos also to all the staff of this branch for being very professional and helpful.

Went into Lloyd's bank for an appointment with Tom upstairs. He was excellent. I felt welcomed, he communicated everything in a friendly, professional informative and easy to understand way. He's a real credit to Lloyd's. I decided to Switch to Lloyd's by the end of the appointment and walked out of there feeling like a cliché advert with a smile on my face. Great job Tom, thanks for welcoming me to Lloyd's.

Usually bank here. On the one occasion we chose to use another branch we had to quickly return - to get the proper service we are used to. Exceptional manager JOHN who goes out of his way to engage with his customers. Normally we have no need ofhelp as everything works very well but yesterday, Saturday 9th July, we had to use the Knowle branch where my wife was treated terribly. We needed to use this bank as it's local. It was a glorious day and we were on our way to choose tiles for our home extension. Never again will we attend this branch. My wife has banked with Lloyds since 1980s it's her first and only bank. I dropped her off outside, parked the car, when I came in, Anita was still waiting at the desk. The cashier was in another world, staring gormless at her screen, I said hello, she never looked either of us in the eye or smiled. Wouldn't explain what was going on. My wife and I were married two years ago and her name changed. Passport office is slow in providing new ID with her married name in. My wife Anita offers additional bank related documents to provide proof she is who she says she is. There is even a note on the computer confirming the name change. We have also had cash withdrawals from the Cabot branch once a week which is in the system under her new married name (updated on the bank system). Cashier looks at maiden name on passport, gets up, walks away without explanation, across the branch floor where she talks to the acting manager. They stare at my wife from distance. The manager doesn't look at the internal computer system, doesn't come over to help, but takes the word of cashier, who returns to the desk to refuse us a withdrawal. On the way out, my wife is very upset, I approach the Manager who acts as if she's seen nothing. Her face as my wife explains the situation is one of distrust. Doesn't invite us into a side room to help or explain. Just stands there and openly asks my wife what she intends to do with the cash anyway. My wife tells her it's none of her business. She's very upset now. Our morning is ruined. We return home. Find additional proof, go back to the Cabot branch in town which is heaving with people but where John the manager apologises and quickly facilitates the cash withdrawal. Without need of explanation - as the system indicates name change. I'm waiting outside the branch with our dog when he escorts my wife outside. He shakes my hand and apologises for the appalling customer experience in Knowle. What an incredibly guy. Do Lloyds place their brightest staff in central branches? Place the not too smart, the rude, indifferent staff in outer branches like Wells Road in Knowle? Never ever will my wife go there again. We hope that Lloyds will deal with the problem. And commend their Cabot Circus manager John, who saved our day.

Visited the branch today to help someone to open an account ,after having a bad experience with other banks .we didn’t have an appointment.We were helped by Ashley ,who was very helpful,polite and a really nice person .
Everyone in the branch today was very professional and well dressed.This branch and it’s staff are a credit to Lloyds👍

Just relocated to Bristol, got an electronically signed letter from employer as proof of my address to open a bank account. Two employees at Triangle Lloyd's bank said my document was fine, I only had to print it. To be sure I visited the Broadmead branch and the front door person confirmed it would have been enough. When I had to open the account I was told that the document was absolutely fine, but it could not have been accepted because it should have been signed by pen. So I was given another appointment the next morning. Being Friday afternoon I had to rush to get my letter signed. The following morning I was told that my printed document signed by pen was not acceptable because of the start date of my job. I will avoid any comment, facts speak for themselves...

The first point of contact, Mohammed (I hope I spelled it correctly) was amazingly efficient and kind. He solved my issue so quick and with the best smile. I am really happy with the service I received.

So I switched account from natwest on the 26/10/22 I received my card in the post with no online banking or pin along with it after popping into the Cabot circus branch in Bristol I watched John the Cabot circus branch manager speak in a disgusting manner to a young black women in front of me who was asking about appointment times
I then explained to John the situation and after speaking to me very rudely with absolutely no understanding or empathy for the fact that the bank he represented had sent out a bank card with no pin or online banking details essentially forcing me to come in branch eventually I was so frustrated with John's attitude and the way he was talking to me that I bluntly asked him if he thought this was acceptable to which he responded I could either deal with it or move bank and then proceeded to tell if I spoke to him again in this manner he would close my account

In all my years banking I have never had an interaction like this it was completely unexplainable

I closed the account the same day
And will never bank with loyds again

As a Person of colour I can only advise that if you are a fellow person of colour that you bank elsewhere as this had a very racist tone feel to it although I can not be sure it was only people of colour John spoke to disrespectfully and aggressively to in the time I was there he did not speak to 1 Caucasian person in the same manner.

Changed my address ONLINE as the banks encourage us to do and ordered annual statement to my new address. Guess what? They've sent it to my old address where landlord opens previus tennets posts, I know becouse he done that with other tennant post in front of me.
When i asked in bank to check when and where they've send it they said they dont keep record of this.... its ridiculous how zero fcks bank can give. I. Moving my useless lloyds account to another bank. Shame on you lloyds