Barclays Bank

Always a poor experience. Long queues every Saturday and as a premier and business banker I choose to wait patiently with other (pregnant, elderly, etc) and not to jump the queue in the priority lane, but when you arrive at the front and the business counter is next they rudely tell you that you have lost the privilege to be next if another business user has just arrived.....reflects their approach to customer service. Previously had poor experience with their personal banking. Worst branch experience!

Absolutely terrible customer service. Went in to close my account, told to wait for appointment upstairs. One person was ahead of me. Waited for about an hour, nobody came in or out during that time. Tried to book an appointment via their telephone number - seems to be a call centre in India. Told that she was not able to book appointments at that branch at the moment - it’s the main Town Centre branch!! Unable to give zero stars!!!

I went to NatWest to pay in a cheque only to find it had closed at 1pm. I had banked with Barclays for 30 years until I stupidly switched last year, seduced by the perks that NatWest then withdrew 8 months after I switched. I have regretted leaving ever since, not just because of the perks .... Anyway 3 Months ago I opened another current account with Barclays.

Barclays had longer opening hours than NatWest. I'm leaving this review as the man who was in charge of the queue at 1330 on 14th May 2020. ( should of taken his name but he was a black guy) well he was fantastic and gave great service. Meant I could do what I needed with no fuss or drama. It's great to be back with Barclays.

Gabbi the deputy manager from Northampton drapery branch is a very helpful girl. She saved barclays reputation. Gabbi should be given branch manager's post or higher than that . Three stars to Gabbi no to barclays .

The branch is permanently closed. There is not even information on where to find another branch.
Barclays main website still list the place as a branch. They have no concerns regarding customers.

Would give zero if I could. Been a customer over 30 years, have multiple accounts, tried to open a business account and told 2 month wait for appointment and spoken to like a beggar that's walked in off the street. Will find a different bank for the business account and then change all my accounts over. Bye Barclays

My partner and I visited Barclays Drapery for some information regards an account which my partner holds.

Well, where to start,

Arrived 14.20
Informed we would have to wait 30 mins to see someone
Name taken
Told to sit down and wait we could not leave and return in 30 minutes, as adviser may become available sooner
After 20 mins still not seen by anyone
Numerous people waiting
At least 2 other customers In front of us
Customer gets up and asks how much longer, he states he has been waiting over 1 hr
He is informed it should not be too much longer
He then asks how many staff do you have on ?
Response 2 but 1 is on lunch
My partner and I leave, our time is precious.

Why was our time seen as considerably less valuable than those we pay to do a service
Why could we not leave and return in 20 mins
Considering 1 customer was waiting over 1 hour, how was the wait time of 30 minutes calculated
Customer came in 5 mins after us and was told there is a 40-minute wait, how was this calculated

Whilst waiting, an elderly customer came in and asked if they could get change
The response was yes but only 4 pounds
Then the elderly customer was asked what they wanted change for in a condescending manner
The elderly customer responded, to pay for things
Surely the customer should not be asked in this manner
Whilst i understanding there is a duty of care to look out for vulnerable customers, one asking for change does not appear to meet those criteria
In recent visits to both Lloyd's and Coventry Building Society the Customer Service was very good and it disappointing the service did not meet their standards
whilst my partner has a sense of loyalty to Barclays its become apparent this is not being reciprocated
So now the look for a new service provider is on the menu
Overall customer service score 0/10
This visit spoilt my birthday, well I won't forget it

Barclays: Tell the truth about your investments in fossil fuels and deforestation.
If you bank with Barclays, your money is funding the climate crisis.
Search for ‘Sharklays’ to find out more.
SWITCH BANKS NOW