HSBC

Went in today - while trying to set up online banking I was undermined twice.
Daniel, the guy who looked at my case - told me "Your supposed to choose a password you remember" then sniggered to himself! After trying to reset my password again - he forgot to scroll across and select an option to allow the password to be changed - it wasn't me being a forgetful idiot after all. Tool.

Wont be going back.

Avoid.

I tried to call the number to fix an appointment or to have an email address as we are living abroad but the service didn't want to give me the information.
We will come to London and would like to planify all our apointments.
HSBC didn't realize as disapointed we are.
Not good service .

Do not use HSBC. Use Metrobank down the road on the highstreet.

I used HSBC for years and never considered changing bank until I tried a different bank out and was blown away with the difference in service and quality difference in their mobile apps. HSBC is awful, both as a current account and business account. I cannot tell you how happy I am to have switched to Metrobank and have no idea why I didn't do it sooner or why I ever put up with HSBC and their service or lack there of.

If I could give 0 that's what this branch would truly deserve.

This episode happened 7 years ago but I think it's important that behaviour like this gets now brought to light, especially considering everything that is happening around the world.

At the time I was a second year University student and I wanted to open an English account - I had all the requested documentation, the proof of address released directly by my university, etc.

The man who dealt with my application (I'm not sure he if he was a manager or a simple employee) made me live one of the most absurd days of my life: he kept on saying that the letter from my university that confirmed that I was renting with them was not enough, that I needed an actual tenancy agreement (which obviously universities don't provide) - after that he told me that I needed two English ID documents, therefore it was impossible for me to open an account as both my passport and my driving licence were Italian.

I kept on going back and forth on a bus between my University and this branch, trying to sort different type of documentation each time to please this guy, and each time he would come up with new excuses.

Towards the end of the afternoon, he started to literally shout at me and say 'Well I am the one deciding if you're going to open your bank account with us and I'm telling you this evidence is not enough'. In the end he said that if I managed to obtain an English Driving Licence, then I could have opened the account. So I said, well if that's the case I will then have to convert my European one.

To this statement, he became very angry and said: 'you cannot convert your driving licence, you have to retake the driving exam and pay the fees etc' (Which by the way, spoiler, it's not true - or at least it wasn't true at the time when the UK was still part of the EU).

In the end, I even called the HSBC customer centre explaining the situation, and the woman on the phone was as shocked as me, apologised and said that this should have not been happening.

I've never felt more degraded and humiliated, luckily towards the end of the day I've spotted a nearby Santander branch, I went in and they quickly opened a bank account for me - in a matter of M I N U T E S.

Many years later, I am unfortunately very led to believe that this treatment was due to the fact I was not British and at the time I didn't speak English as well as I do now.

Very unluckily, I don't remember the name of this so called gentleman but I do think that HSBC should conduct an ample investigation on the behaviour of this branch and its employees as I have seen reviews similar to mine, almost all coming from non-English people.

Disgusting is the only word I can use. And your loss as well, can I can assure you to this day I would have been a very good client for you!

I went to the branch to open an account. Staff were very helpful with no waiting time. They helped me set up online banking, international accounts, and advised on insurance and investments. My credit card was on the way the next day. Special thanks to Atiq, who answered all my questions with great patience.

Before I thought santander bank is worst bank but today when I visited HSBC bank / Putney branch , I am really shocked , the staff totally awful , slow service , no smile , not helpful, more than one customers before me no one get hi or smile back
Just I want to put £200 in my account as cash deposit , it is so easy in other bank but in this branch you need to full form with all information about yourself , account the money , sort it and recorded in this form
If you don’t like to waste your time don’t go there and chose anther bank

The manager and staff are enjoying bullying cardholders. Rudeness seems to be this branch policy

Appallingly bad. Waited an hour having been sent to the branch by the credit card division who claimed branch didn’t do their job and upload document, then only to be told by the branch that the credit card people hadn’t their job. And why am I the customer supposed to make left hand talk to right hand? Boggles the mind. And the bank wonders why customers are leaving them???