HSBC

Absolutely atrocious. I visited the branch at 13:40 on a Saturday and all of the cash desks were shut. With only the cash counting machine available, I decided to deposit cash. After a 10 minute queue, I then had to try 8 times to deposit £1000 of mainly new £20 notes. I asked someone for help who was quite obviously a member of staff with her name badge removed and was told "oh, I'm busy" .
After this ridiculous experience I then went to the door to leave (which was locked) "one minute please" - to which I then stood for one minute and the member of staff continue to chat in the booth that he was sat in with a customer. I then said that I need to leave (and clearly so did the other three customers that were waiting). He didn't say anything and reluctantly walked to the door to open it. I'll never visit this branch again. Poorly trained and lazy staff that behave as though they are doing you a favour and, quite obviously will do anything to get out of doing their jobs. They could do with taking notes from the staff in the square mile.

A lot of time wasted here. 7 weeks to open a bank account. Staff are polite but can be very argumentative.
The only reason even continued my application was because of Debbie, the only one who got straight to the point and did not waste my time.

There is no longer any counter service at this branch which means that it's only a question of time until it's permanently closed. All part of the drive to have a cashless society so the powers that be can monitor all your online financial transactions whilst all the while saving money on staff and rent. We're not customers, we're product.

Worst branch ever visited. Understaffed and lacking of working resources. No option for business banking and not advertised as such. They should just shut it down and put their staff where they can be of good use

No costumers,I am the only one and they told me o have to wait 1h or to go to different branch,is something ridiculous.

They've been so unhelpful, there services have deteriorated from what they use to be. They canceled my credit card of 14 years, no offence committed and without no prior notice.

Upon calling them they gave a flimsy excuse, which I'm not buying. I was told to re-apply again and start all over.

Same thing goes for a friend who they reduced his limit drastically, no reason was given.

I found very helpful from most of the staffs from this branch.when I needed a helping hand. I hope HSBC reduce to cutting staffs. As many many older people needing help from the staffs as well as many other branches too. Last time when I posted this review.
I don't know the guy's name I should say thank you.
Mr. Dushyant Purohit have been so helpful, friendly
and so professional advise prompted reaction to my problems. He is strickly to the company's rules and fair treated to every one.
He has been explained the rules to customer with
kindness during the pandemic chaos. I am deeply
appreciated his excellent service and kindness.
I saw some reviews complaiming the staffs.
This is so unfair for the harding working staffs there.
The branch so small and limited the area and staffs
as well. So the que is massive and
many people waiting for served. As I said
Woolwich is a old town living with lot of older
people. They are perfer dealing with banker directly.
So I hope the top management have to look upon
this issue. Bussiness is business but still have to consider the needs for the community.
Especially HSBC nowaday getting a bit down turn
since they were change the direction.
Yes company needs profit to keep it going and please
the shareholder. But still to need to care about their
staffs and the community needs.
.

This branch is utterly useless to visit, visited there
Twice and they couldn't solve my request. I have visited two other branches of HSBC in London and they were much better. This branch doesn't even have a siting area. In both of my visits to this branch I queued for more than half an hour and once my number came it was disappointing. HSBC UK should close this useless branch.