Virgin Money

The staff there are lovely and very helpful and polite

Open on Saturday but no counter service! So what are they open for then? A wasted journey,

Bank open till 4pm Saturday.... no it's not!!!!! The doors are open but can't deal with any enquiries!!!! Only mortgage appointments!!! Doesn't clearly state this on opening times... could have saved me a journey, as if I've nothing better to do on a sunny Saturday!?! Thanks Yorkshire Bank!!!!

Went today and received the most awful customer service from the old brown haired woman who looks like Edna from Disney’s The Incredibles. You really need to fix your attitude towards customers.

Every time I go in there's a queue and only 1 or 2 staff available. You need to get more staff serving customers!!

Sue was professional kind and we laughed what more can you ask for keep up the good work

A recent visit to this bank highlighted the same faults as previous visits. A queue reaching back to the door, a 30 minute wait to be served, and only one cashier. Plenty of other staff wandering about willing to serve customers who don’t need to deal with actual money. Perhaps this is why it is referred to as a store not a bank by the staff.

Went here as Virgin money at chesterfield had closed down. I was very impressed with the level of service me and my nanna received here. They were very helpful with us and handled our problems quickly.