Last year I went to the Halifax Dunstable office with a letter signed by my mentally impaired son, requesting that all future correspondence in respect of his savings accounts should be sent to me. Reason the Mental Health Authorities had kept moving him from hospital to care home to hospital. I took with me supporting documentation from the Mental Health people, Care Plan Meetings and DHSS. The staff would not amend the address and called the manager, a chap called Gavin. I was kept in the main public area during all the conversations that took place. Gavin loudly announced he would not change the address and cited the Data Protection Act, said he would face 7 years prison sentence if he did. More than his job was worth! Gavin would not even look at the supporting documentation. Thereafter I always referred to him as Gain Jobsworth. This was in stark contrast to the reception I received at Nationwide, where I was shown to a quiet corner and spoke to the Manageress. She did look at all the documents and did change the address. Result I closed my account account with Halifax and transferred the balance to Nationwide. I also moved my ISA from Halifax to another provider. I then applied to the Court of Protection to be appointed Deputy for my son, this was granted a few days ago. So now armed with the Court Order I went back to the Halifax Dunstable Branch and closed my son's ISA accounts. I made sure anybody within range heard me loudly explaining to staff what I was doing and WHY. I called (again loudly) Gavin Jobsworth was responsible for the accounts being closed and referred to the treatment I had received last year. So my advice to anybody who is thinking of tranferring accounts to the Halifax or opening an account can be summed up in one word DON'T!
A Wijes
This is the worst bank I have come across...I applied for a mortgage in January and it took Halifax 6 months to process my application as they were so slow and their staff are so incompetent. After 5 months of waiting the solicitors finally said they are ready for completion and then they found out that the mortgage advisor has keyed my name on the Mortgage Application incorrectly. I have lost a lot of money as I was on a variable rate for 5 months and in the end they could not help me with my mortgage due to no fault of mine. I would not recommend this Branch or the Bank to anyone as you will be paying for their incompetence!!
Thomas Thomas
Bed
David
Good place if looking for decent help from staff.
William Morris2 years ago
Rude and unhelpful staff. Went into branch to pay in some coins. A member of staff gave me some. Bags to put the coins into. They watched me do this and when I went to pay them in was. Told they would only take 10 bags. When I asked what I did with the other coins I was told I couldn't pay them in because they can't count the coins at. The till!disgraceful and outright lazy staff
Janine Brooks Buckingham2 years ago
Ridiculous opening hours. Impossible to get into if you work. Close at 3pm Monday to Friday. Closed weekends. Staff not particularly helpful and are happy to send you to other branches.
James James2 years ago
Best bank I've ever used branch staff are polite and so helpful it's a pleasure every time I've been there
The staff would not amend the address and called the manager, a chap called Gavin. I was kept in the main public area during all the conversations that took place. Gavin loudly announced he would not change the address and cited the Data Protection Act, said he would face 7 years prison sentence if he did. More than his job was worth! Gavin would not even look at the supporting documentation. Thereafter I always referred to him as Gain Jobsworth. This was in stark contrast to the reception I received at Nationwide, where I was shown to a quiet corner and spoke to the Manageress. She did look at all the documents and did change the address. Result I closed my account account with Halifax and transferred the balance to Nationwide. I also moved my ISA from Halifax to another provider. I then applied to the Court of Protection to be appointed Deputy for my son, this was granted a few days ago. So now armed with the Court Order I went back to the Halifax Dunstable Branch and closed my son's ISA accounts. I made sure anybody within range heard me loudly explaining to staff what I was doing and WHY. I called (again loudly) Gavin Jobsworth was responsible for the accounts being closed and referred to the treatment I had received last year. So my advice to anybody who is thinking of tranferring accounts to the Halifax or opening an account can be summed up in one word DON'T!