NatWest

The queues are survivable but the incompetence is astounding. They processed a cash deposit as a withdrawal, leaving my bank account down by double the amount of cash I gave them. I have been waiting all day for them to call me and explain what went wrong, all the while my bank account is empty because of their error.

The worst managed branch I have ever visited. Avoid at lunchtimes, I had to walk out after an hours wait to pay a bill. NAT WEST not everyone can use the internet to bank. Get more staff, not machines.... lazy bankers.

Considering I've been banking with them for over 21 years, they treat their customers appallingly. They lack empathy and have no customer service skills at all. I don't go in too often, usually just to deposit money. But the times I did I immediately regretted going in. I have transferred over to Monzo in protest. Been with them for couple of months and have had no issues.

if i could give -0.00000 stars i would. god knows who runs this madhouse bank. staff are extremely rude. girl at the counter was not helpful whatsoever, made me feel extremely uncomfortable. I was told to que in the other line regarding my query. Waited about 30 m, as there was a patronizing customer infront of me not finishing up with her simple request. Staying for chit chat with the worker. They clearly knew each other. The lady (customer) then looked back at me and indirectly said ‘there’s clearly no privacy here’. Extremely unprofessional rude and disgusting, i then walked out. Train your staff better, teach them customer skills! Expected better from a bank, liv pl st much more better. Outrageous and infuriating experience. 😡

I ended up in that bank and the woman at the cashier said I was a thief, right, just because I was outside looking to see if my husband had been served in that bank that has prejudiced people when I went there to talk to her, she was still making it up that there were people who passed by my side and I hadn't passed it on to anyone I'm tired of this prejudice I won't accept it... This is a very serious thing

Service is extremely slow. During these difficult times it is appreciated if people could be in and out quicker. The manager is very disorganised and is very unsympathetic towards customers needs. Since she doesn't know how to approach customers, it makes it that much more complicated for a customer to fulfil the requirements they wish to work out. It is difficult for the customers to complete their services needed because of it.

Very bad customer service.
Theres zero staff serving on the tills, so i wasted my time by queueing up and them to tell me this.
Why didnt they have a sign on the door.
Bloody time waster. If i didnt have my son with me i would had closed my account as i have other bank account which give better service.

went this morning.queued with 4 other people from around 9:15am but branch did not open, I guess due to COVID staff shortages, but why not put a notice up? would have spared people queuing in the cold waiting. appalling service