HSBC

No traditional teller counters maned by real people, just machines.
Nice & clean spacious seating & desks.

Very poor customer service. Rude employees who won’t even give you a proper reason. Utterly disgusted with the staff of such a huge corporation.

Visited this bank a couple of weeks ago. Everyone there is so welcoming especially Mr. Bipin mandalia,, who was the one helped me to set up an account. He was unfailingly friendly, helpful and professional. I appreciate his service and look forward many years to banking with HSBC. good job gys

Visited HSBC in Watford and spoke to Mr. Bipin, he was very friendly. He helped us to open our account and explained everything with great patience.Thank you

The quality of service has significantly declined over the past few years. Now they don’t have physical counters. Only one machine to accept PAY IN. and that too is broken mostly. I really wanted to to deposit money in my accounts (on 28/12/22) but machine was not working. The machines are also not as friendly as other banks such as Barclays. In general the banking is not user friendly even over the phone. Seriously thinking of leaving HSBC.

There was some waiting time but the customer service of Bipin was excellent. All my problems were solved. Helpful staff for sure.

Having trouble with online transfer. Caroline and Bipin went beyond the call to help me.
Amazing, thanks so much.

Nice experience while opening bank account, Vipin has been really cordial and helpful.