Barclays Bank

Having had a shockingly bad experience at the St Albans branch on the previous day, it was very pleasing to have the funds transfer sorted within 15 minutes of entering the branch. Thank you to Branch Manager Donna and her colleague Tina for sorting the transfer out so promptly and efficiently.

Barclays has gone down hill. I need to find a new bank.

Telephone- I’m a night worker so decided to call the bank to ask a simple question. Fell asleep listening to the “on hold” music. 5 hours 28 minutes I clocked up when I woke up.

The elderly don’t use apps and tech like the younger generation.
So sad that the good old “speak to a real human” is being driven out!

personal banker supposed to resolve my issue and promised to call me back, did not resolve my issue and did not call back, now i have to go back again to a branch, unbelievably awful service.
So, the lady called back later and promised that all will be sorted out once I receive my new debit card. Well, i have received it, but I still can't get into my online banking and when calling, they tell me to visit a branch!!!
3 weeks into this issue, and my issue is still not resolved. I don't have access to my money and account, totally unbelievable and unacceptable!!! I will be writing an official complaint about this.

If you work office hours this is a terrible Bank. Because they open when you start work and close before you finish.

Ive been struggling to get my accounts after a fraud investigation so when my card arrived in the post I went into the Staines branch and was aided by Clare. She was very helpful and patient and clearly explained what was happening and what the next steps would be. Even as she was on the phone with a collegue, Clare asked why something couldn’t happen and what could be done. We made more progress today then I managed to in a month.
Thank you Clare :)

If, like me, you’ve had an account set up with Barclays for quite sometime ?
Then it’s a huge upheaval to change banks.
And they know that.
If you’re looking to open an account ?
Then I strongly advise you go elsewhere.
Wait times are lengthy.
There are very few staff, who don’t want to assist, they just want you to try and figure it out yourself on line.
And you can wait absolutely ages trying to speak to somebody by phone.
Take your money elsewhere.
Where they will put some value on your custom.

Poor customer service. Please take a seat someone will be with you soon - 35 minutes later I still didn't have an answer to a very tricky question, will I be getting a cheque book with my new account? My latest annoyance, I called in on Saturday at 12.20 to pay a few hundred pounds in cash over the counter only to be told "the bank is open until 2 but the counter shuts at 12"! Why? Physical customers are low on the banks priorities!