Barclays Bank

Great staff always helpful - also have machines in store to speed up simple processes like paying in cash and cheques.

Such a long wait for a quick thing... Only 1 person serving who takes her time literally whilst 3 people in the queue are waiting to be served. Not everything can be sorted in self-service area

I arrive this morning to bank cash for a business, I have coins that need banking too, their automation service has been blocked from taking coins, and unknown to me the cash desk is not open until 10am. I arrive at 9.45am. So I am informed that I have to wait 15 minutes! I left with the coins - as I don't have time to wait that long - yet the coins still have to be banked

If the bank is open, I think it is perfectly reasonable for a customer to expect the cash desk to be open at the same time. If the bank doesn't offer an automated banking facility, then even more so the cash desk should be open.

I am continuously disappointed by Barclays. I have actually made yet another formal complaint about Barclays who clearly lack any kind of customer care and fail to do what is in the best interests of the customer.

The back office staff should be replaced by automated apps as they can't think outside the box anyway also their customer service manner is very poor. The bank will save money by not having them and made me rethink if I should bank with them. At least with services on on their app feature I can appreciate the limitations in service offerings. The "Financial Adviser" Robert Blair who had an attitude problem for whatever reason needs to be taught manners and customer service etiquette, this alone was so poor never mind the lack of financial knowledge. Overall bad experience.

Very helpful and friendly staff who patiently sorted me out.

I’m very disappointed with Barclays, I’ve tried to deposit my coins 2 times already, 1st they have the bank open but not the cash desk, so I have to leave without having my coins deposited, 2nd time it’s a week day but of course after 2pm cash desk is also closed!
If the bank is open, I think it’s perfectly reasonable for a customer to expect the cash desk to be open at the same time. If the bank doesn't offer an automated banking facility, then even more so the cash desk should be open.
How are people that work supposed to go to the bank to do their banking when the desk is so limited like that?

The service at Barclays has really nose dived. No one at counter and restricted hours means access is limited. It just feels like a glorified ATM service and hardly any staff to help you.

Terrible bank pouring money into fossil fuels, exacerbating the climate and ecological crisis leading to mass extinction.

An NGO report said Barclays is currently the bank providing the largest sums of money to finance fossil fuels in Europe and has increased its investment in fossil fuel expansion, fracking, coal, arctic and offshore oil and gas, and tar sands since 2015.