HSBC Bank
15 Church St, Rugby CV21 3PN, United Kingdom
2.5
17 reviews
8 comments
9PFQ+6Q Rugby, United Kingdom
Location reporting
Claim this location
Monday: 9–16
Tuesday: 9–16
Wedneasday: 9–16
Thursday: 9–16
Friday: 9–16
Saturday: 9–13
Sunday: Close
Tuesday: 9–16
Wedneasday: 9–16
Thursday: 9–16
Friday: 9–16
Saturday: 9–13
Sunday: Close
A few months ago I tried to bring this branch my new business accounts (which are turning over half a million per annum) and they were so arrogant and incompetent the meeting took damn near five hours, and we ended up giving up when they said that my hsbc current account statement they sent to my house wasn't sufficient proof of address.
They don't want your business is what this is telling me. If you are so ready to leave your post that you lock customers out and stand at the door pointing at your watch before normal closing time, I'm afraid as a customer service business you're doing a lot wrong. Expected so much more from my banking, fool me twice am I right?
People....
The employee mocked us to our face at our preferred choice of how to use one of the bank's basic services, namely depositing a cheque. Of course, employees can and should inform their customers about the facilities of the service provided by the bank, but this should never tread on the customer's wishes. In my opinion, laughing and a disrespectful attitude are unnecessary to what should define good customer service and with which the customer feels in a comfortable environment.
Probably the worst customer service from any business that I have dealt with in the UK. When trying to convert my current account and credit cards to different products, I was told conflicting and false information on numerous occasions. In response to this I made a written complaint to HSBC, to which HSBC themselves upheld, and even gave me £30 compensation because they saw how poor their own customer service was.
When I finally managed to book an appointment in branch, the telephone banking agent booked my appointment on Saturday at 4 PM, even though I repeatedly reminded them that the branch closes at 1:30 PM on that day; they kept saying "no, the bank will still be open". On Saturday I got a call from the branch at around 12 PM asking to reschedule the appointment because they realised that the branch would be closed at the time of my appointment. Genuinely the most disorganised and sub-standard customer service that I have received from any bank in the UK or abroad.
Excellent all the very best in your new fresh place of work. Enjoy from all the workers that pushed themselves to the limits for you all.