HSBC

I tried to use the cash machine outside the facility today. The machine ate my debit card without letting me attempt my PIN number. I had to wait for the bank to open and when it did I walked in and spoke to a representative. The employee at HSBC told me that the machine probably ate it because my card was flagged for some reason and that I should contact my bank. The employee also reported that more than likely I would not be able to get my debit card back. I called USAA and spoke with them and they reported that my card was active and had no issues. When speaking with the employee again She told me that regardless of my situation I would not be getting my debit card back. Their machine malfunctioned on me and now I don’t have a debit card until my bank can send me another. Don’t use any atm with this bank. The risk of the inconvenience and poor customer service I had to endure is not worth it.

Twitter; Fiona Watts @magnacarta300

In 2016 I was assaulted by a man; whilst I was already on the phone reporting to the police abuse that I had suffered outside my home. That incident had just happened 40 minutes before I was harassed by a customer in the bank.

The staff standing around? They did nothing. The ambulance and police that came?

The heroes for me? The man and other strangers who prevented the man from running off. In the end, he was never charged or engaged in Mediation to explain his bizarre harassment & then his unprovoked attack.

Since 2016 -

Both HSBC & Suffolk Constabulary - continue to collude in withholding the evidence from me.

Further information on what happens to a #delusional Child Protection #Whistleblower who attempts to take to court dodgy police & their dodgy insurance lawyers -

Twitter; @magnacarta300

My partner and I opened a joint account in the Bury St Edmunds branch today. We were very well looked after by Aloyisia Maddox. Aloyisia went above and beyond to help us and gave informative, balanced, advice. Can highly recommend.

Shut on Saturdays? How is anyone with a job working office hours supposed to use a bank any more?! I hope this is temporary. The staff have always been very helpful, what a shame for them that you appear to be trying to close all of your branches by making them impossible for a lot of people to use.

The worst bank you ever can imagine. I sent money abroad 12 days ago and it disappeared. Bank service is not existing. People in the bank are most unhelpful. Try to complain to hsbc, but the phone was never answered. So disappointed, I wish I never been with this bank.

A bank where you can’t pay in cash with a paying in book. I visited today and as they have closed all counters for staff to be able to walk around telling you what machines to use instead of assisting. Don’t have a branch if cash can’t be paid in!

Pointless to visit. HSBC staff add zero value. “Go online.”

I have been a customer of HSBC (Midland Bank) for over 50 years and have ALWAYS received excellent service, both online and in every branch I ever visited. However what I experience by ALL three female members of staff on the 20th Sept, was appalling! Thoroughly unhelpful, totally lacking in relevant knowledge, disrespectful and even quite insulting, from what appeared to be the more senior member of staff! This specific branch simply isn’t worth keeping open! It’s a disgrace to HSBC!