Lloyds Bank

Always too busy never enough staff on but at least they were always helpful not anymore since the closure of codsall new staff (not extra) have appeared and are downright rude trying to get everyone to use the deposit machine which also has long queues. One woman had queued got to the cash desk only be told she has to use the deposit machine she was then taken to the back of the long queue to the deposit machine be shown how to use the machine by the cashier who then created more queues at the cash desk insane. Put more staff on and polite ones at that

Horrible customer service....they behave as though you the customer are an inconvenience. One is left with the very strong impression that unless you are a billionaire you will be treated with utter contempt by the staff.....and for the love of God ...do not ask them to do anything!!!! When they are finished attempting to fob you off they will then resentfully do what you have asked of them.. I was about to get my mortgage with Lloyds....after the way I was treated I am now looking for another bank!

Unfortunately this Branch does seem to go against the Trend of Lloyds Staff being Very Friendly, Personable & Helpful, I Visited & this Middle Aged Woman Staff Member was Unfriendly, Patronising & Sarcastic!, I asked to see the Person in Charge who happened to be a Man who was Friendly Enough & Helpful.
There does seem to be a Certain Vibe to this Establishment which can be Off Putting to Customers who can read Vibes!.

There's always pleasent staff at this branch and I use it often, today however I was served by a member of staff (Julie) who was very miserable, she obviously didn't want to be there, she didn't greet me at all in fact she didn't say much apart from shout at elderly customers behind me to wait in line.
She huffed at serving me 3 times for no reason, is it a wonder people bank online with customer service bank representatives like this staff member.

I hope she was just having a bad day, as we all do, I just didn't like being made to feel unwelcome and like I was a bother to her.

Rated 3 stars as usually this branch has nice staff members that always help with banking queries and it's very conveniently located.

Staff were rude.
The manager seemed more interested in checking out her Instagram feed than paying attention to the customer. First woman was extremely patronising and rude. You expect banks to be professional but here it’s anything but. Very unprofessional.

The team at this branch are fabulous! To see the same lovely people every week is a rarity these days. Thanks to Craig for the last 2 meetings, both useful information, following to setting up my daughters first bank accounts. I spoke also with Lisa the manager after to say how appreciative I am to be advised by Craig. I won’t book a meeting with anyone else as no stone goes unturned and I’m confident to put my trust in him always, thanks for looking after me and the family Craig!

Just returned home after a meeting with Craig Humphreyson. The meeting lasted 1 hour and it was most informative. Craig was excellent, he took time to explain so much to us and was so friendly and helpful. Craig is a credit to the bank.

I cannot thank all the staff at Tettenhall branch of Lloyd's Bank enough for all the help,given to me over the past 12 months.Excellent customer service, and a special thank you to The Branch Manager,and the kind gentleman, who helped me add my mothers power of Attorney documents.
Wish you all good luck for the future.