NatWest

If you have a spare hour or two to spare (or waste) go here!! I have tried all sorts of different times to get the money out weekly for the four disabled people I support. It is beyond my understanding that they only have two tills available yet up to five people wandering about with headpieces on trying to get people to go online. The manager does her absolute best in trying to keep her customers happy but when you are in a queue for an hour in a building that has no air conditioning she is up against it. The staff are good enough but whoever made the desicion to go to just two tills needs a check up. The RBS nearby is closing in a month and all of their customers are being told to use this NatWest branch! God help us...
Please someone from NatWest head office fix this problem or other people will do what I am doing....LEAVE!!

I was appalled by the new arrangement of nat west in Taunton. I called in to pay some bills and was greeted with a woman with an ipad - a sort of meet and greet. Is this a restaurant? She informed me I would have to sit down and wait to be called. There were no visible cashiers although some people sitting for a long time behind bar stools looking at data with presumably nat west staff. I gathered there was one person in front me and one after. After about 20 mins I left, neither the person before me having been seen and the one after saying he was going to change his bank. I did not realise that this was the case in Taunton, normally I bank in Minehead, so I incurred late charges on all my bills some of which were waived when I complained. but really where is the customer service?

I have no hesitation in you giving my name and maybe the lady with the I-pad could do something more useful.

Carol Norris

Dreadful redesign since moving. Wait times are ridiculous. If you have a problem with one of the automatic systems in the machines and need to speak to an actual person you will need to book the next 2 hrs off work. The whole thing just looks temporary and uncared for. Been a NatWest customer since I was 10 years old but I can’t susatin dealing with this branch so reckon I’ll switch to a bank that has a normal level of customer service. Awful bank branch.

I have been with NatWest for some 48 years involving various branches according to where I have lived. NatWest Taunton is a total disgrace. The lady behind the counter early yesterday afternoon was unhelpful and totally rude, this women should not be employed in front of house. Complaining to the other staff was met with a take it or leave it attitude. Disgraceful.

What a shambles Natwest Taunton is following it's move to the new location!
Not enough staff, unable to carry out all transactions in one place and average waiting time is 45 minutes. Appalling!!!!!

Been with Natwest for nearly 16 years, never had any issues with the bank, staff are always there to help. Never waited for more than 10 minutes to see someone.

Brilliant service from this branch staff always friendly, special mention to Kyle for making it so easy

I ordered a card, 14 days have passed, there is no card!!!