Lloyds Bank

Didn't go inside nor using the bank facilities - the stars are for the outer building. So beautiful

Writing to commend David Howell for taking the time and going out of his way to help me open my student bank account after he learnt that the online application platform was malfunctioning. His helpfulness and dedication is starkly contrasted to another staff member who only kept telling me to try the online application until it works.

Terrible bank for joint accounts. At Lloids I was told at branch, that to open joint account is easy, just to cone with wife and passports. In reality there needs to be an appointment, with waiting time approximately 1 month and if you wait so long, the appointment is rescheduled to next month.

Horrible horrible customer service. My account and card had a technical glitch which the bank didn’t inform me about and my account was frozen. The bank manager Jacqui Creed was not helpful or empathetic at all!!!! Go to another bank

Nice peoples happy to help very happy with the service of sharon 👍

The quality of customer service is wholly dependent on who serves you. A few of the staff are brusque, officious and unfriendly.
Fortunately you have staff like Lucy Gil who is always, friendly, professional and very helpful. There are one or two others whose names I must remember, because they also deserve recognition for their good service, However the majority of staff, really are terrible to deal with.

Their online services are insufferable. Have had my account for 3 months now but haven’t spent a penny because every purchase I make is assumed to be fraudulent and blocks my access (yet again)!!! Going to start withdrawing cash as soon as my salary hits my account.

Unprofessional and do not know their work. What is the point of having a digital signature if you do not use it properly or do not what it does? Definitely not the best choice if you are looking for a bank to have an account. HSBC, on the other hand, solved the problem immediately and was so helpful.