HSBC Bank

Never had a positive experience here. Staff are run off their feet, long wait times and weird opening hours, and if you have a bigger query you're constantly passed around and it gets tiresome relaying information, as well as certain staff were very unprofessional with me.

If anyone is an avid fan of long delays, confused staff and ill-content customers this is your bank. Went in to show ID, came out hours older, and in possession of the type of lament that only those I shared my disappointing experience with in the waiting room can know.
If you have to bank here, bring a pillow, heck, take an air bed, kick back, at least it’s heated.

Door locked 5 minutes early. Customer 24years. Going back home to open account with other bank and withdraw all my money

I had an account with them until 2013, when I lived in Oxford. I closed the account in 2014, got a letter to that effect, and received no statements, communication, debit cards or anything from them until 2022, when out of the blue, they sent me a threatening letter, to my address in the US, claiming my account is in overdraft. They also started bombarding me with messages on my US line from 2 am to 6 am my time, threatening and harassing and asking I wire them money. When I called to inquire, I was on hold for 3 hours on Skype, to get an agent in the Philippines who likewise couldn't tell me who is using a defunct account in my name, what the charges are. It's financial fraud and harassment. In fact, it's financial abuse. I receive no statements from them, no record of any activity since 2014, have no active debit or credit cards, no way to access a long dead account and am asked to wire money to this agency. And I'm harassed constantly from them. It's gotten to the point I will be changing my US number and reporting them for financial fraud.

I went to the bank on Saturday and Jack was assigned to help me. He was so efficient and so nice, I got everything sorted in under 20 minutes and went about my day in no time. Thanks so much, Jack!

Mexican lad upstairs named Deep was very handsome and helpful

I want to give special thanks to Gemma for helping me with my HSBC app because I couldn’t see my credit cart transactions for nearly 2 years and with endless phone calls and no joy to resolve the issue finally this week after visiting your branch and with help from Gemma raising the issue with IT department I could see the transactions on my banking app.

Thanks
Gemma N Lam

Excellent and speedy service on a Saturday morning. I needed to reactivate a dormant bank account and to set up the mobile app after having spent an extended period abroad. After a five minute wait, the young gentleman, Shan, walked me through the entire process in a professional manner. I was rather surprised to receive such great service after having read the reviews on here. Try it out for yourself.