Boots

The pharmacy is so disorganised.
Twice they have messed up my prescriptions.
And adding insult to injury, the pharmacist (Daniel) on duty is so arrogant and ignorant. And keep customers waiting as if they are always busy even though there was no customer around.

New horizons in incompetence and indifference. Their pharmacy opens “from 9 to 10” according to the staff member that can’t be bothered to look at you when you ask a question. Say their pharmacy happens to be open, not guaranteed during normal business hours, then you may find that they haven’t managed to fill a prescription transmitted to them weeks ago. It matters not a whit to them that you need the meds to live. Who cares? You need them, they don’t need you.

Absolutely disgrace! Suggest you re-train your pharmacy dispensers!!!! My son took a nhs prescription for 2 items. 1 in stock, 1 had to be ordered. Dispenser refused my son's prescription on a part dispense!!! Absolutely ridiculous service. My son actually said please take my script, i will take 1 item & wait for the other... Dispenser still refused???!!!

How on earth do you run your pharmacy???? I am a Pharmacy Advisor & have never heard of anything so ridiculous!! Obviously your pharmacy staff can't be bothered or are under trained??? Which hasn't helped my son with his prescription, normal FP10 Hospital prescribed.
Prehaps this is why BOOTS are losing customers???.....

I am very disapointed with the attitude of the tall black sales lady, doesnt know how to take payment on giftcard ..waiting there for 10mins , and then she called the manager and the manager started tk shout at me in front of my kid...very bad rude customer service.

use me as a dislike button.. sales lady doesnt know how to serve customer and manager is as well ni manner.

I want to thank the manager in boots ( the boots located in bentalls store) this lady was extremely helpful and caring .

I’m very disappointed about the new pharmacist I came in 2 days ago and been told there is no pharmacist and they do not know when she will be here, I came back today I had to wait for 1 hour to speak to her even she’s been serving other people. I only needed consultation for 5 minutes very rude definitely not coming back here waisted half of my day just to get 5 minutes consultation…..

Ah boots, a British staple that unless you've been living in a cave for 20 years you'll no doubt know. This is one of the larger stores so pretty much everything they sell should be here.