Evans Cycles

I needed assistance yesterday to fix a punchure on my Brompton EB - not the easiest to do at home. I was assisted by Daniel at Evans Wimbledon and I just wanted to say a huge thank you. Very knowledgeable mechanic and a delight to deal with. Not only did Daniel fix the puncture super quickly but he also helped me reset my brakes and my saddle alignment. If only all service could be this good it would make a visit to any bike store an absolute pleasure. Thanks again Daniel for you excellent assistance.

Went in with my children to get them their first bikes. 2 guys were working bikes at the back and 1 person was at the front, handling customer services.. I think. We walked in and waited for 5 mins, waiting for someone to help. The guy walks by, gives us a very rude - like why are you here - look and says, while walking past, “yea, I’m too busy… can’t help you…. There’s all the kids bikes… figure it out”

So we did. Ordered both bikes from Amazon. I’m sure this is a good shop and not generally like this and hopefully some of the staff can get a crash course on general politeness.

Great selection of bikes quite impressive, however today I heard the swearing and shouting of the stores mechanics even saw them throwing the spanners around .. was going to buy a bike as well but I think I'll visit a different store. Shocking actually as several customers heard the same, not quite the image I think you'd like in today's economic climate.... Not impressed ...

Went to the store and put an order for a bike and was told only would take few days, a week later got a email saying it should take 48hrs to build the bike, went to the store to be told bike was not build yet but would be by the end of the day, at the end of same day have a call to the store to find out bike have not been build yet and might be on Sunday. Very disappointed. Every time I walked in the store staff are chatting, so not sure about the delays. Might change review once got the bicycle but for now only one star. After all made me consider get a refund and go somewhere else.

Brilliant service by both Paul and another gentleman from the Essex store in helping me choose different bike accessories and purchase a bike. Purchase was made via the cycle to work scheme, and they made the whole process seem simple.

For your own safety I really recommend NOT using this store.

I bought a bike from Evans Wimbledon and paid to have it built and delivered to store.

Upon collection and my first ride I realised that the tyres were flat and my front tyre was really wobbly. I then took it back a few days later to get fixed as it was unsafe to cycle on.

Then, only 11 weeks after collecting my bike, I was cycling along and my pedal came off. I then fell off my bike and cut my knee quite badly as well as sustaining bruises to my legs.

When I collected my bike from Evans Wimbledon the very minimum I expected was my bike to be safe to ride. I didnt think to check over the bike before riding it because i assumed it was safe, I thought that would be a guarantee? But to have two pretty serious safety issues missed and have an accident due to the pedal not being properly attached is pretty dodgy to say the least. My accident today could have been a lot worse than bruises and a cut knee.

I took my bike to the store and one member of staff said he'd look into the matter but never took my name or order number.

Another member of staff then checked over my bike and when he returned it I asked if he had just completed the safety check you get 12 weeks after you bought a bike and he replied "bring it back for that whenever, I don't care."

I still don't have much faith that my bike is safe and will take it to a different company for a service when I can afford to do so.

I also want to add that I've also had trouble contacting the store, they don't seem to answer the phone ever. When you go to the store there is never anyone around.

Finally, the first time I visited the store to collect my bike one of the staff members was cycling around on a bike in the shop, whistling and getting closer to me whilst staring at me. It made me quite uncomfortable as the only female in the store and was extremely unprofessional.

I've tried to contact their head office to complain and had no response to my latest email.

Please for your own safety don't buy from this shop.

I attended Evans branch in Wimbledon, as I had previously visited the store to purchase bike lights, which when I got home, I could not attach to my bike.
I returned the next day and was met by Sam, he was cheerful and he obviously had a passion for bikes. He managed to put my front light in position. He was chatty , he explained the procedure.
I wanted to say a big 'Thank you ' to him , he is an asset to your store.

( I visited the store a few Saturdays ago)

Outstanding staff in shop. The manager Paul, has been extremely helpful in choosing the right bike, giving me expert advice and being so patient with my questions and was so kind in ensuring I had everything I needed for the new bike. Definitely highly recommended.