Hot Pursuit Cycles Ltd.

Chain broke on my EMTB a day before going on holiday, took my bike to Hot Pursuit and asked if there was any way they could sort it on the day knowing they were prob extremely busy, wasn't a problem and was sorted in couple of hours! Excellent and friendly service!

Started a ride, just round the corner from the shop - had a problem with my rear derailleur cable. They got me straight in and replaced the cable and I was back on the road in 15 mins. Amazing service 👍

Staff very knowledgeable they know their stuff! Offered great advice and are currently fixing my partners bike 🚲👍

Had fabulous experience at this shop. Staff very knowledgeable and helpful. I signed up for the cycle to work scheme and they were very supportive whilst I was waiting for the certificate to come through. So glad I bought my e bike from here.

Best local bike shop! The guys know their stuff and a great selection of bikes & accessories. Have bought a couple of bikes from here and would recommend them to anyone

Top notch service from these guys. Friendly and knowledgeable staff, competitive pricing, and a well stocked shop too 👍🏻

I sent photos of part needed. What arrived was wrong and second hand ! At first it was denied. Then they said " it might have come out of the same draw as the new ones. We would never send you a part that was unsafe. Oh and its really hard to id a part from a photo "
Thing is I gave them the bike model number because they were the dealer recommended by the manufacturer.

Shambolic and no offer of refund. Wow. They said I could pop in with wheel so they vould see what was needed. Hummm I dont drive and I cant use my bike because....I need a replacment part. Dear liza dear liza.

Moral of story: Dont buy a Tern. Aftersales support and replacement parts are non existant.

Went to the Kingsteignton shop today to pick up my wheels after having a tubeless system fitted. I asked where my tubes were and was told they aren't there. So I asked the chap if he could find them and he repeated himself, which seemed to go down like a dog poo sandwich. Not willing to give up I asked if they had been throw away? He said "I suppose so. Needless to say I left without my tubes, which were going to be my back up in the event of a ripped tyre.
This shop seems to have a lot good reviews, shame it has been marred by one uncooperative member of staff.

Unfortunately not only did they discard my tubes an dismiss me in the shop, but my tubeless set up on the front wheel went flat overnight before I got a chance to use the bike. Really disappointed, I guess you have to go back to the old adage, "if you want something doing right, do it yourself".