Balfe’s Bikes Fulham

Bought myself a new bike as my old one got nicked. Asked for some feedback/recommendations and Paulo was amazing. Took his time and explained everything thorough and in detail. Brought at least 7-8 pairs of cycling shoes for me to try on. Recommended the best options without being pushy. Those guys at Balfe’s are absolute professionals who love what they’re doing. They are not there to rip you off or try to up-sell you the most expensive gear.
I would defo recommend them if you’re in the hunt for a bike, need some gear/equipment or have some repairs.
Great job to Paulo and team, I will be back.

Thanks,
Sebastian

I took my bike to 6 weeks service, they didn't even touch it.

First of all, the service of the man that attended me that day was perfect, everything I was explaining about the bike he knew, the sound It has in the derailleur, the cables inside that are shaking and the brakes that are having a sound.

He said that he is going to wash the wheel to fix the brakes, I explained that I think the derailleur is not aligned because the leg is doing a bad sound when cycling, etc.

The bike was given back to me in exactly the same conditions I left, they didn't even put grease in the chain or the cassette.

Pretty bad, I bought this bike in balfe's, Trek dual sport 3. 6 weeks using and from the first days it has workmanship problems, the bike feels or sound like a 2 years bike. Having sound everywhere and I just use for going to my work that is 15 minutes close.

Hands down, by far, the most helpful and competitively priced bicycle repair shop I’ve been to since moving to london 12 odd years ago. The super helpful and very knowledgeable team gave me a variety of options to get me back on the road as soon as possible. The repairs/ replacements were based on my needs and my budget making the bike road worthy again in the most cost effective way. the shop was fully booked for weeks but they still made the time to fit my service in within about 7 working days, which included waiting for a bike part. I cannot recommend these guys enough. I’m a keen cyclist and have to take my bike to the shop at least once a year and it is never cheap or easy or legit. Balfe’s was all of those things and more and I will never go to another bike repair shop again and when it’s time for a new bike I know where I will go. Thanks so so much my bike is riding great again!

Absolutely brilliant service, really friendly staff who are very happy to help. Would recommend this bike shop to anyone. Alex is particularly fantastic as he helped me buy my first bike. Tremendous place !! Looking forward to buying my next bike from them.

The front of the store partly features a workshop which I think is a really cool idea, people in this part of London very rarely get the opportunity to see what mechanics do!
There's quite a lot of space in the shop but it felt a bit cramped at the till because it's very close to a staircase to the basement, I reckon the till might benefit from being at the back of the shop!
Great range of bikes/clothes/accessories, plenty of customers, would benefit from some music in my view!
Alex on customer service helpfkl guy juggling clients very well!
Had a small job done on my 1996 Clockwork Orange by engineer Chris Whiteley, thanks Chris!

Such a great shop and bike repair experience! I had the best and prompt service by Robin and Jack today. My Brompton needed a bit of fixing and within 15 mins they sorted it! Such an efficient team, I will definitely revisit again!

Couldn’t have been happier with my experience here. I had a chain problem and Robin helped me fix my bike perfectly and quickly. The staffs in Balfe’s bikes have always been exceptionally nice and helpful, very good at what they do, very reliable.

I went in again to fix my child’s bike, they have once again proven themselves to be the nicest human beings I have seen in years. The bike was fixed at an unbelievably affordable price considering the work was put into it and also change of tire. Sorry that Hassan was the only name I remembered but everyone else was equally delightful.

I popped in with my daughter to get her handlebars adjusted. We were immediately seen by Chis, who stopped working on another case to assist us. Precisely the service you would expect from a neighbour shop--warm, friendly and helpful. Most importantly, service with a huge smile! Thanks, Balfe's Bikes Fulham