Cycle Solutions Uplands

Just taken receipt of my Specialised Pitch Expert, and some nice shiny DMR's (Silver Dave, not orange!! ), and for my wife's bike earlier this summer, thanks guys. And even more thanks for the dozens of little tune ups and all the advice about Finn's DMR Sect which, despite trying hard, you weren't able to supply, but have still helped us out loads. Its all very much appreciated, and it's great to have absolutely solid professional advice from friendly and very knowledgeable staff. Local bike shop - Awesome. Thanks Simon, Dave, John, Rob and the rest of you. :)

Lapierre e Crosshill 5.2. Arrived on the day promised. Only on day 2 now but the run to work (9.5 miles each way) was disposed of in just over 30 mins compared to 50 mins on my old trek ex7 mountain bike. That's unfit with a chesty cough and cold. The x35+ gives me just what I wanted. Enough so I can get to work in a respectable time and no sore bum. Looks like the car won't be used so much now. Came back the cross country route awesome on the off road bits too.

Really bad exerience with this company. We bought an electric bike that was supposed to get dispached the day after, 25 days after the bike had not arrived. We needed to request a refind because nor TNT nor Cycle Solutions knew where the bike was. The says they would refund in 3-5 days. Today is the 9th day and the refund hasn't arrived yet. Poor service, poor management. Avoid this shop !!

Bought a brand new hai bike trekking4 for my wife 3 rides later and lost front brake completely , messaged them and was told to get it serviced and that was normal procedure! And they would pay £15 towards it , when I commented that it had been assembled poorly they’re answer was “if it had been you would have known about it by now “ like loosing the front brakes was a minor thing , imagine doing 26kmh downhill and finding you have no brakes 🤷🏻‍♂️. Absolutely poor after sales service I found their comment at best very unprofessional and at worst down right rude Have since had it repaired by a local hai bike dealer who informed me the brake line fitting was cross threaded in the brake reservoir causing the fluid to leak aka poorly assembled. I paid for the repairs myself and suggest cycle solutions take their £15 and … invest it in some customer relations training . Would highly recommend you purchase elsewhere.

Saw a few bad reviews on here… really don’t seem justified at all given my experience.

I popped into the shop first off to see which bikes fell within my budget. The chap in store was really helpful… talked me through the various options and highlighted the bikes that were best value for money. I then called later the same day for more info and they were just as obliging.

Went in the following day after taking on their advice and checking the website. They price matched the bike I wanted to the discounted price online - and I was cycling off 15 mins after paying. Invited back after 4 weeks for a service.

The guys in store were also great and offering up some advice on local trails as I’m reasonable new to the area.

I can’t vouch for the online ordering experience… but visiting the store is great. Wide range of products at a competitive price with helpful staff on hand.

The bike I bought had the chain jammed between the frame and the rear cassette, and a spindle bolt missing from the rear brake. The handle bars needed adjusting to make 90 degrees with front wheel. Just a poorly built bike. I had heard bad things before buying from this shop, but thought they may have been exaggerated. Seems like it's luck of the draw tbh.

Received an multi tool as a gift. It was missing one of its ball ends on the 2.5mm hex hey. I sent an email explaining the issue and the next day I was sent one to replace the faulty item.
Superb service - would definitely shop here in the future! Thank you 😊

AVOID!!! Terrible workmanship. Rude staff. Brought the bike in for a simple fix yet had to bring the bike back again for them to sort the same issue, only to be met by rude staff attitude. Clearly don't care about custom. Give your money to someone else, who will actually repair the job to a high standard first time and not try and belittle you.